Job summary
We are seeking a proactive and patient-focused individual to deliver a comprehensive appointment booking service and oversee the smooth operation of all radiology reception desks. The successful candidate will ensure that desk activities are managed efficiently and in line with departmental protocols.
This role requires a strong commitment to patient care, aligning with both departmental standards and the national booking programme. The post holder must possess a thorough understanding of radiology investigations, booking procedures, and relevant information systems to support seamless service delivery.
Main duties of the job
While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:
- Excellent interpersonal and communication skills, including a professional telephone manner
- Strong IT proficiency, with knowledge of Epic systems considered an advantage
- A flexible approach to working, with the ability to collaborate effectively across teams and with patients
- Confidence in working independently as well as part of a team
- The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
- Attention to detail and resilience under pressure
This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:
- Excellent interpersonal and communication skills, including a professional telephone manner
- Strong IT proficiency, with knowledge of Epic systems considered an advantage
- A flexible approach to working, with the ability to collaborate effectively across teams and with patients
- Confidence in working independently as well as part of a team
- The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
- Attention to detail and resilience under pressure
This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.
Please see the attached JDPS for full job description
Job description
Job responsibilities
While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:
- Excellent interpersonal and communication skills, including a professional telephone manner
- Strong IT proficiency, with knowledge of Epic systems considered an advantage
- A flexible approach to working, with the ability to collaborate effectively across teams and with patients
- Confidence in working independently as well as part of a team
- The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
- Attention to detail and resilience under pressure
This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.
Please see the attached JDPS for full job description
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
Knowledge and Experience
Essential
- Experience of working in an administrative environment.
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced healthcare environment.
Desirable
- Proficiency in Epic, Patient tracking lists and Work-queues.
Skills and Competencies
Essential
- Ability to deal with sensitive information with tact and diplomacy.
- Ability to work as part of a multidisciplinary team (Team Player)
- Ability to work independently, to manage and prioritise own workload.
- Flexibility to organise and respond quickly to changes.
- Ability to organise and prioritise own workload to meet deadlines/targets.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
Knowledge and Experience
Essential
- Experience of working in an administrative environment.
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced healthcare environment.
Desirable
- Proficiency in Epic, Patient tracking lists and Work-queues.
Skills and Competencies
Essential
- Ability to deal with sensitive information with tact and diplomacy.
- Ability to work as part of a multidisciplinary team (Team Player)
- Ability to work independently, to manage and prioritise own workload.
- Flexibility to organise and respond quickly to changes.
- Ability to organise and prioritise own workload to meet deadlines/targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
