Service Manager- Medical Engineering & Physics

Job description

Job responsibilities

Strategy and Planning

In conjunction with the Associate Directors of Medical Engineering and Physics, support the service leads to:

Lead on the development of service strategy and annual plans for designated services as part of the annual planning cycle.

Support and promote the Trusts mission, values, aims and objectives.

Produce accurate, high quality business cases and service development bids taking into account activity and income projections.

Ensure strong operational and financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.

Operational Performance

Be responsible for the operational management of the service, reporting to the Associate Directors of Medical Engineering and Physics on all matters affecting the delivery of core services including:

• Support the Trusts performance and management framework
• To organise and run the MEP senior management meeting and ensure that performance data for MEP services are met.
• To assist the Associate Directors with producing various reports for presentation at executive meetings, such as the Care Groups Integrated Performance Report and outstanding care groups report.

To oversee the co-ordination of work experience students in the Care Group and organise outreach work.

To oversee the management of the Care Groups seminar program.

To ensure that the Care Group is compliant with all statutory and mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.

To co-ordinate the results of the Trusts staff survey and ensure that service leads complete actions arising from the survey.

Where relevant, to ensure that rotas and on-call arrangements are in place throughout the Care Group and that these comply with workforce and working time directives. To oversee the finalisation of the rota in a timely manner.

To ensure the establishment and maintenance of good working relationships and communications with the wider Trust, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.

To ensure collaborative partnership working with other Trusts, other NHS agencies and with other health and academic partners across the health economy and across Kings Health Partners.

To oversee transport fleet management for the care group, ensuring that servicing and MOTs are carried out in a timely manner.

Where appropriate, take responsibility for ensuring that the separate needs of Kings services on our satellite sites are understood and effectively managed, including liaison with property owners as appropriate.

To assist with service improvement projects and associated project budgets as identified by the Associate Directors.

To ensure that the Care Groups facilities are up to standard and to liaise with Estates or outside contractors whenever needed.

Information and Planning

To introduce and maintain the Trusts performance and management framework for services and be accountable for performance against all key dimensions within the framework, including the achievement of national targets, taking corrective action as required.

To review and escalate as appropriate performance indicator information in line with the Trusts performance management framework.

Validate and distribute reports and performance data to teams.

Validate and distribute data on demand, capacity, waiting times and other performance metrics.

Develop a close understanding of data collection arrangements across the Trust.

To assist the training co-coordinator with the planning aspects of the training scheme.

Work with the Business Intelligence Unit, with Contracts and with other departments to produce reports and information for clinical teams.

Produce and perform presentations on performance for the Care Group and Site Executive management teams as needed

Financial Management

To develop cost reduction, income generation and efficiency proposals as required and implement them successfully.

To ensure that all those within the services with influence over expenditure have the knowledge/ability and information required to understand the current financial framework.

To authorise expenditure in line with Standing Financial Instructions and ensure that appropriate protocols are in place to control expenditure within budget.

To monitor expenditure and ensure timely identification of budget variances, taking appropriate action to rectify such discrepancies.

Governance / Quality Control

Develop, implement, and maintain quality assurance and control processes in line with BS EN 13485 standards.

Chair the Care Groups Quality Management Group and ensure actions are completed in a timely fashion

Conduct regular audits, inspections, and assessments to ensure compliance with quality standards.

Oversee the creation and maintenance of quality documentation, including SOPs and manuals.

Provide training to staff on quality procedures and foster a culture of quality across the Care Group and Trust

Investigate and resolve quality issues, ensuring corrective and preventive actions are taken.

Monitor quality performance metrics and report findings to senior management.

Promote continuous improvement initiatives to enhance product and process quality.

Assist service leads on following up patient safety incidents and insights and identifying and embedding learning or improvement responses.

To ensure that the Risk Register for identified services is kept up to date and that key actions are completed.

Ensure that all risk assessments are completed for areas within identified services and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.

Work with colleagues across the Care Group and Site to effectively communicate and share best practice.

Activity and Contracts

To maintain an up to date awareness of areas of variance against contracted performance in identified specialities, analysing and explaining the reasons for variation where it occurs.

To work with the heads of service and administrative teams to achieve high levels of data quality and implement new systems where necessary.

In conjunction with service leads support the external contracts for the care group ensuring that KPIs are met and join contractual meetings where applicable.

In conjunction with the heads of service manage external contracts with funding agencies, commissioning bodies and other organisations.

To ensure effective processes and procedures are in place to monitor and track performance within the service against the performance contract with a particular focus on ensuring there is sufficient capacity to meet demand in the short and long term.

People Management and Performance

Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and under performance is addressed.

• Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
• Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
• Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
• Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process.
• Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
• Review skills mix at regular intervals in order to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
• Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.

Person Specification

Essentail and desirable criteria out of 3

Essential

• Educated to Masters level or equivalent plus evidence of further professional development through formal course and / or experience.
• Degree and/or equivalent senior management experience.
• Significant management experience in a service delivery role within the acute sector
• Experience of using Quality Management systems
• Significant experience of staff management, including setting objectives, team and individual appraisal, recruitment, performance and disciplinary issues
• Good understanding of the respective roles of different occupational groups within a technical team (Medical Engineering and Physics)
• Significant budget management experience including cost control, cost improvement, monitoring and determining corrective action

Desirable

• Prince 2 or other Project Management Skills
• Formal management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital, Denmark Hill site

The Faraday Building, 124-126 Denmark Hill

London

SE5 8RX

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)