Job summary
The Endoscopy Services department currently has a vacancy for a full time Receptionist to join our well-established team. If you are a team player who works effectively both on your own initiative and as part of a multidisciplinary team, have a bright and cheerful disposition, a flexible attitude towards your work and have the ability to be a calming influence in stressful situations, then you could be the person we need.
Main duties of the job
The ideal candidate must possess excellent interpersonal, communication and customer service skills. Duties will include the reception of patients dealing with telephone enquiries, supporting the booking team , nursing team and the clinical team. You will have experience of working in a team and be prepared to be flexible, working within the demands of a very busy department which provides a patient-focused service. A willingness to learn new skills and support service developments is essential.
Please note this advert will close earlier if a sufficient number of suitable applications are received.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
- Ensure that calls are answered within the Trust policy time limit
- Deal with telephone enquiries in line with the Trust telephone policy
- Welcoming patients with a polite manner that enhances patient experience and provides the warm and at the same time professional atmosphere that we endeavour to create
- Ensuring that the patient details are complete, accurate and up to date on Lumens ( Endoscopy scheduler system)
- To keep patients informed of any delays in their appointment
- To arrive patients on Lumens ( Endoscopy system).
- To support all members of the team to make, alter and /or cancel attendances for pre assessment/ Bowel prep and or endoscopy procedure as directed in line with the Trust waiting list guidelines and rules.
- Ensuring all the relevant outcomes are entered and update the entry record on the computer systems used within the Trust.
Job description
Job responsibilities
- Ensure that calls are answered within the Trust policy time limit
- Deal with telephone enquiries in line with the Trust telephone policy
- Welcoming patients with a polite manner that enhances patient experience and provides the warm and at the same time professional atmosphere that we endeavour to create
- Ensuring that the patient details are complete, accurate and up to date on Lumens ( Endoscopy scheduler system)
- To keep patients informed of any delays in their appointment
- To arrive patients on Lumens ( Endoscopy system).
- To support all members of the team to make, alter and /or cancel attendances for pre assessment/ Bowel prep and or endoscopy procedure as directed in line with the Trust waiting list guidelines and rules.
- Ensuring all the relevant outcomes are entered and update the entry record on the computer systems used within the Trust.
Person Specification
Customer or patient Service
Essential
- Previous clerical experience
- Excellent communication skills
- Ability to work under pressure within a co-operative multi-disciplinary team based working environment
Desirable
- Previous experience in a healthcare settingX
essential
Essential
- Able to demonstrate experience of confirming to regulations, procedures and policies
Person Specification
Customer or patient Service
Essential
- Previous clerical experience
- Excellent communication skills
- Ability to work under pressure within a co-operative multi-disciplinary team based working environment
Desirable
- Previous experience in a healthcare settingX
essential
Essential
- Able to demonstrate experience of confirming to regulations, procedures and policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
