Service Manager - Chief Nurse Office

King's College Hospital NHS Foundation Trust

The closing date is 11 May 2025

Job summary

The post holder will work in conjunction with the leadership teams across the Chief Nurses Office to deliver effective services and support the Deputy Chief Nurses and wider leadership teams in all service within the CNO. This post is supported by a team of administrators across the Chief Nurses Offices and wider portfolio teams. The post holder will be expected to support the Deputy Chief Nurses with general admin and PA support, and the management of diaries.

The post holder will co-ordinate between the various services under the CNO, including (but not limited to) Patient Experience, Digital, Nursing Education & Workforce, Quality Governance, Patient Safety, Vulnerabilities and Infection Control.

The post holder will play a key role in exploiting data within CNO portfolio and provide data analysis, interpretation, and presentation including the development of relevant datasets to appropriately reflect the information needs of the CNO teams and their initiatives. They will use enhanced technical skills to model data enabling the development of clinical and corporate reporting dashboards, to present data as business information that will assist managers and the wider CNO/corporate teams in making strategic decisions and help managers to manage their services effectively based on the activity recorded in the Trust's clinical and non-clinical based systems.

Main duties of the job

Support DCNs and CNO office in improving performance in key areas and achieving quality clinical services in line with the Trust's service strategy
Co-ordinate and organise the CNO office establishing policies and procedures, as well as the recording of information and reporting structures for information coming into and out of the office;
Play a key role in exploiting data within CNO portfolio and to enhance the data analysis, interpretation, and presentation skills in the Corporate Team
Using enhanced technical skills to model data enabling the development of clinical and corporate reporting dashboards
Lead on the annual meeting reporting for all CNO attributed Boards and Committees and coordinate all CNO committees to ensure papers, action trackers and minutes are timely
Lead and co-ordinate the Quality assurance Visits with engagement with executive PAs,
Ability to respond quickly to urgent requirements and resolve problems in a logical manner.
Lead for the CNO on data analytics, and the interpretations and presentation of data sets appropriate to the services. Working closely with all teams including the trusts Business intelligence unit.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Date posted

23 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£54,320 to £60,981 a year per year inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

213-CORP-7164490

Job locations

King's College Hospital NHS Foundation Trust (Trust Wide)

Denmark Hill

London

SE5 9RS

Job description

Job responsibilities

For details relating to Job description and personal specification - please see attached files that include file 'Service manager JD & PS'.

Job description

Job responsibilities

For details relating to Job description and personal specification - please see attached files that include file 'Service manager JD & PS'.

Person Specification

Education and Qualifications

Essential

Educated to degree level experience

Desirable

PRINCE2
Process mapping experience

Knowladge and Experience

Essential

Experience in a management role
management in an acute hospital environment or similarly complex organisation
Knowledge and understanding of service improvement and practical use of tools that lead to service improvement
Experience of complex data query, extraction and manipulation tools
Expert data analysis skills

Skills and Competence

Essential

Demonstrate ability to successfully initiate, manage and sustain change
Ability to identify risks and develop / present plans to mitigate these risks.
Demonstrated success in delivering performance through your teams, effectively delegating and ensuring capability to deliver, monitor and feedback on performance.
Excellent IT skills
Highly self-motivated, conscientious in approach and pays attention to detail

Person Specification

Education and Qualifications

Essential

Educated to degree level experience

Desirable

PRINCE2
Process mapping experience

Knowladge and Experience

Essential

Experience in a management role
management in an acute hospital environment or similarly complex organisation
Knowledge and understanding of service improvement and practical use of tools that lead to service improvement
Experience of complex data query, extraction and manipulation tools
Expert data analysis skills

Skills and Competence

Essential

Demonstrate ability to successfully initiate, manage and sustain change
Ability to identify risks and develop / present plans to mitigate these risks.
Demonstrated success in delivering performance through your teams, effectively delegating and ensuring capability to deliver, monitor and feedback on performance.
Excellent IT skills
Highly self-motivated, conscientious in approach and pays attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information