Job summary
The job is based at the wheelchair maintenance facility in Bermondsey, South East London, near to the wheelchair service. The essential function is to provide a dedicated, efficient, mobile, wheelchair repair and maintenance service to the users of powered and manual wheelchairs as well as specialised posture management equipment prescribed through the contracting services.This post will undertake primarily deliveries and collections of powered and manual wheelchairs predominantly for patients in the community or in hospital on occasion. The post will also facilitate decontamination of equipment following return and some servicing for reissueThis job requires that the post holder use vehicles provided and fuelled by the RehabilitationEngineering Division, to visit; hospitals, special schools, private houses and otherestablishments as required. Therefore the post-holder will need an appropriate driving licence,be able to provide a high level of service to service users in a variety of locations, be flexible,adaptable and supportive in their approach to completing the work required.This job also requires that the post holder will be available to provide and on call out-of-hoursemergency repair/loan service on a rotation basis (one week in six for the rotation, Mondaythrough to Sunday inclusive).
Main duties of the job
- Independently complete the assembly of configured equipment ensuring thatdocumentation, testing, pre-delivery inspection, safety and risk management arecarried out, where needed, both at the users place of residence and at the baseworkshop.
- Independently deliver equipment to the client's target address, which shall includeclient's home, place of work, school, college, day centre etc.
- Independently setup, seat and position client, handover and discuss associateddocumentation with the client in accordance with the manufactures technicaldocumentation and service policy.
- Ensure that the end user/carer fully understandshow to use/operate the equipment provided and their responsibilities.
- Independently collect equipment from the client's target address, which shall includeclient's home, place of work, school, college, day centre etc.
- Select items from the store to fulfil the requirements for each delivery, including heavyitems weighing up to 200Kg, utilising where necessary specialised lifting equipment,operational and stock management procedures. Using vehicles supplied by the Rehabilitation Engineering Division, visit;
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
- Independently complete decontamination of wheelchairs mobility equipment to themanufacturers technical instructions utilising the specialist equipment provided,ensuring that equipment is ready for storage in as required by the service levelagreement.
- Under supervision, complete specialist refurbishment of wheelchairs and accessories to the manufacturers technical instructions using specialist processes and hand and powered tools as applicable.
- Independently record, accurately, the processes and equipment used in the servicingof medical devices using the documentation and processes within the qualitymanagement system.
- Independently complete the assembly of configured equipment ensuring thatdocumentation, testing, pre-delivery inspection, safety and risk management arecarried out, where needed, both at the users place of residence and at the baseworkshop.
- Independently deliver equipment to the clients target address, which shall include; clients home, place of work, school, college, day centre etc.
- Independently setup, seat and position client, handover and discuss associateddocumentation with the client in accordance with the manufactures technicaldocumentation and service policy. Ensure that the end user/carer fully understandshow to use/operate the equipment provided and their responsibilities.
- Independently collect equipment from the clients target address, which shall include;clients home, place of work, school, college, day centre etc.
- Select items from the store to fulfil the requirements for each delivery, including heavyitems weighing up to 200Kg, utilising where necessary specialised lifting equipment,operational and stock management procedures.
- Using vehicles supplied by the Rehabilitation Engineering Division, visit; hospitals,special schools, private houses and other establishments to carry outdelivery/collection, handovers, fitting and adjustment, of wheelchairs and accessories.
- Where a comprehensive repair cannot successfully be made to the users equipment,the post-holder shall carry out a risk management process to determine safetyadequacy or provide a temporary loan.
- Work with the Rehabilitation Engineering Manager and the Administrator(s) to plan themost effective visit routes for the mobile work.
- Sensitively exchange information with the user and other stakeholders, usingterminology that ensures understanding by all parties noting that there is a likelihoodthat English is not the first language.
- There is a need to have an understanding of cultural differences of differing ethnicgroups. There is also a need to have an up-to-date knowledge of relevant currentlegislation in the field of disability.
- To understand and empathise with users with particular disabilities that may makecommunication difficult.
- To understand and empathise with users of carers where collection of wheeledmobility equipment is being made following bereavement.
- There is also a need to beable to communicate with users who are annoyed/frustrated or distressed about theequipment they have not functioning.
- Be available on a rotational basis to provide an on call service in response to out-of hours emergency repair requests. If necessary visiting the user at their home to ensurethat their equipment is repaired and safe to use. This will include verifying usersdetails from the specialist database and generating the repair servicing documentationappropriate to the work.
- On occasions it may be necessary to access the warehousefor additional components, spare parts or loan equipment to affect the repair. As a keyholder, the post holder will be responsible for the security of the premises at this time.
- Ensure, on a daily basis, that supplied vehicles are maintained in a clean, tidy androadworthy condition and that spare parts carried meet the potential need of the dayswork.
- Identify and report any environmental problems with regard to provided wheelchairs.
- Adopt a flexible approach to time management, to ensure that quality of service to theuser is maintained and stakeholders in line with the service level agreement.
Education and Training
- Attend, as appropriate, training and seminars in agreement with the line manager.
- To be responsible, with management support, for your own personal development andto actively contribute to the development of colleagues.
Governance / Quality Control
- Ensure all work complies with the divisional quality system procedures and that anychanges in practise are notified to the Quality Manager or local Quality Representative.
- Assist in the development of the service for the purposes of improved quality and moreeffective maintenance/servicing of equipment.
Policy and Process
- In association with local health and safety committee, take such steps as necessary toensure the implementation of safe working practices, in accordance with the Health &Safety at Work Act, especially noting the moving and handling requirements of jobs inthe facility.
- Undertake local risk management as part of lone worker home visits based on both theTrusts and Health & Safety Executives lone worker policy to ensure that informationrelating to potentially hazardous environments is relayed back to relevant Trustdepartments.
- Have extensive knowledge and understanding of patient and equipment manualhandling principles in relation to the equipment and environment on which is used andhave the ability to implement it where necessary.
General
- The post holder has a general duty of care for their own health, safety and wellbeingand that of work colleagues, visitors and patients within the hospital, in addition to anyspecific risk management or clinical governance accountabilities associated with thispost.
- To observe the rules, policies, procedures and standards of King's College HospitalNHS Trust together with all relevant statutory and professional obligations.
- To live and role model the Kings Values of:- Understanding you- Inspiring confidence in our care- Working together- Always aiming higher- Making a difference in our community
- To observe and maintain strict confidentiality of personal information relating to patientsand staff.
- To be responsible, with management support, for their own personal development andto actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is notintended to be definitive or restrictive. It is expected that some of the duties will changeover time and this description will be subject to review in consultation with the postholder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal routefor email communication.
Safe Guarding
- The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;
- attending mandatory training on safeguarding children and adultsfamiliarising themselves with the Trust's processes for reporting concerns
- reporting any safeguarding child or adult concerns appropriatelyInfection Control Statement
- The post holder has an important responsibility for and contribution to infection control andmust be familiar with the infection control and hygiene procedures and requirements when inclinical areas.These requirements are set out in the National Code of Practice on Infection Control and inlocal policies and procedures which will be made clear during your induction
Job description
Job responsibilities
- Independently complete decontamination of wheelchairs mobility equipment to themanufacturers technical instructions utilising the specialist equipment provided,ensuring that equipment is ready for storage in as required by the service levelagreement.
- Under supervision, complete specialist refurbishment of wheelchairs and accessories to the manufacturers technical instructions using specialist processes and hand and powered tools as applicable.
- Independently record, accurately, the processes and equipment used in the servicingof medical devices using the documentation and processes within the qualitymanagement system.
- Independently complete the assembly of configured equipment ensuring thatdocumentation, testing, pre-delivery inspection, safety and risk management arecarried out, where needed, both at the users place of residence and at the baseworkshop.
- Independently deliver equipment to the clients target address, which shall include; clients home, place of work, school, college, day centre etc.
- Independently setup, seat and position client, handover and discuss associateddocumentation with the client in accordance with the manufactures technicaldocumentation and service policy. Ensure that the end user/carer fully understandshow to use/operate the equipment provided and their responsibilities.
- Independently collect equipment from the clients target address, which shall include;clients home, place of work, school, college, day centre etc.
- Select items from the store to fulfil the requirements for each delivery, including heavyitems weighing up to 200Kg, utilising where necessary specialised lifting equipment,operational and stock management procedures.
- Using vehicles supplied by the Rehabilitation Engineering Division, visit; hospitals,special schools, private houses and other establishments to carry outdelivery/collection, handovers, fitting and adjustment, of wheelchairs and accessories.
- Where a comprehensive repair cannot successfully be made to the users equipment,the post-holder shall carry out a risk management process to determine safetyadequacy or provide a temporary loan.
- Work with the Rehabilitation Engineering Manager and the Administrator(s) to plan themost effective visit routes for the mobile work.
- Sensitively exchange information with the user and other stakeholders, usingterminology that ensures understanding by all parties noting that there is a likelihoodthat English is not the first language.
- There is a need to have an understanding of cultural differences of differing ethnicgroups. There is also a need to have an up-to-date knowledge of relevant currentlegislation in the field of disability.
- To understand and empathise with users with particular disabilities that may makecommunication difficult.
- To understand and empathise with users of carers where collection of wheeledmobility equipment is being made following bereavement.
- There is also a need to beable to communicate with users who are annoyed/frustrated or distressed about theequipment they have not functioning.
- Be available on a rotational basis to provide an on call service in response to out-of hours emergency repair requests. If necessary visiting the user at their home to ensurethat their equipment is repaired and safe to use. This will include verifying usersdetails from the specialist database and generating the repair servicing documentationappropriate to the work.
- On occasions it may be necessary to access the warehousefor additional components, spare parts or loan equipment to affect the repair. As a keyholder, the post holder will be responsible for the security of the premises at this time.
- Ensure, on a daily basis, that supplied vehicles are maintained in a clean, tidy androadworthy condition and that spare parts carried meet the potential need of the dayswork.
- Identify and report any environmental problems with regard to provided wheelchairs.
- Adopt a flexible approach to time management, to ensure that quality of service to theuser is maintained and stakeholders in line with the service level agreement.
Education and Training
- Attend, as appropriate, training and seminars in agreement with the line manager.
- To be responsible, with management support, for your own personal development andto actively contribute to the development of colleagues.
Governance / Quality Control
- Ensure all work complies with the divisional quality system procedures and that anychanges in practise are notified to the Quality Manager or local Quality Representative.
- Assist in the development of the service for the purposes of improved quality and moreeffective maintenance/servicing of equipment.
Policy and Process
- In association with local health and safety committee, take such steps as necessary toensure the implementation of safe working practices, in accordance with the Health &Safety at Work Act, especially noting the moving and handling requirements of jobs inthe facility.
- Undertake local risk management as part of lone worker home visits based on both theTrusts and Health & Safety Executives lone worker policy to ensure that informationrelating to potentially hazardous environments is relayed back to relevant Trustdepartments.
- Have extensive knowledge and understanding of patient and equipment manualhandling principles in relation to the equipment and environment on which is used andhave the ability to implement it where necessary.
General
- The post holder has a general duty of care for their own health, safety and wellbeingand that of work colleagues, visitors and patients within the hospital, in addition to anyspecific risk management or clinical governance accountabilities associated with thispost.
- To observe the rules, policies, procedures and standards of King's College HospitalNHS Trust together with all relevant statutory and professional obligations.
- To live and role model the Kings Values of:- Understanding you- Inspiring confidence in our care- Working together- Always aiming higher- Making a difference in our community
- To observe and maintain strict confidentiality of personal information relating to patientsand staff.
- To be responsible, with management support, for their own personal development andto actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is notintended to be definitive or restrictive. It is expected that some of the duties will changeover time and this description will be subject to review in consultation with the postholder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal routefor email communication.
Safe Guarding
- The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;
- attending mandatory training on safeguarding children and adultsfamiliarising themselves with the Trust's processes for reporting concerns
- reporting any safeguarding child or adult concerns appropriatelyInfection Control Statement
- The post holder has an important responsibility for and contribution to infection control andmust be familiar with the infection control and hygiene procedures and requirements when inclinical areas.These requirements are set out in the National Code of Practice on Infection Control and inlocal policies and procedures which will be made clear during your induction
Person Specification
Skills/ Experience
Essential
- Capable of using a wide range of hand and powered tools to facilitate repair and maintenance of equipment.
- A current valid manual driving licence.
Education
Essential
- City & Guilds/NVQ or equivalent in an appropriate engineering discipline (e.g. mechanical or electronic engineering, applied science) or equivalent work based experience.
Person Specification
Skills/ Experience
Essential
- Capable of using a wide range of hand and powered tools to facilitate repair and maintenance of equipment.
- A current valid manual driving licence.
Education
Essential
- City & Guilds/NVQ or equivalent in an appropriate engineering discipline (e.g. mechanical or electronic engineering, applied science) or equivalent work based experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
