Job summary
The post holder will work within a team supporting the Waiting List for admitted patients within the Renal and Urology Care Group. He/ she will liaise with the multi-disciplinary team, internal departments, external agencies and other service users to ensure continuity in achieving excellence in patient care and to ensure that the performance targets for admitted patient, waiting times, operating list and admissions / appointments are met and monitored. The post holder will be expected to contact patients with details of their pending operation dates and book pre-assessments, checking the system for updates on results pending and liaise with the clinical team for outcomes.
Main duties of the job
- To be responsible carrying out administrative duties and ensuring the day-to-day co-ordination of all admitted patient attendances, ensuring a high quality, efficient and patient centred service.Ensuring that the patient is provided with appropriate information regarding their admission / attendance.
- To ensure that admitted patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required.
- Be able to recognise potential future breaches to waiting times targets ensuring these are brought to the appropriate management contact within the Waiting List team.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
In addition to main duties, see below;
- Responsible for ensuring that all referrals requests are processed in line with departmental procedures, including two week waits.
- To manage waiting list activity, admission data with Trust IT systems (i.e., EPIC), other associate IT systems (i.e. Galaxy, Medicode) and Trust activity reports (i.e., Patient Tracking List Report) and action any errors.
- To ensure that all patient demographics are checked and updated to meet recognised data quality standards.
- Responsible for the amendment, cancellation and rescheduling of all relevant admission and appointment types as directed
- Responsibility for maintaining an e booking system, by agreeing dates either with patients, GPs, GDPs or the Booking Management Service in line with the outcome of the electronic booking protocol.
- To deal effectively with GDP/ GP/Consultant queries regarding patient admissions, appointments and details for all operating lists.
- To identify the needs of patients in conjunction with their admission / outpatient episode, i.e. language barriers, anxiety, carer / dependant issues.
- To ensure any diagnostics tests booked results are available.
- To adhere to Trust and National RTT waiting list targets and Trust Patient Access policy.
- To liaise with Consultants and other users to ensure that operating lists / clinic sessions are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to Waiting List Supervisor and Assistant Service Manager and clinical team.
- To ensure as far as possible that theatre time / clinic sessions are fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
Job description
Job responsibilities
In addition to main duties, see below;
- Responsible for ensuring that all referrals requests are processed in line with departmental procedures, including two week waits.
- To manage waiting list activity, admission data with Trust IT systems (i.e., EPIC), other associate IT systems (i.e. Galaxy, Medicode) and Trust activity reports (i.e., Patient Tracking List Report) and action any errors.
- To ensure that all patient demographics are checked and updated to meet recognised data quality standards.
- Responsible for the amendment, cancellation and rescheduling of all relevant admission and appointment types as directed
- Responsibility for maintaining an e booking system, by agreeing dates either with patients, GPs, GDPs or the Booking Management Service in line with the outcome of the electronic booking protocol.
- To deal effectively with GDP/ GP/Consultant queries regarding patient admissions, appointments and details for all operating lists.
- To identify the needs of patients in conjunction with their admission / outpatient episode, i.e. language barriers, anxiety, carer / dependant issues.
- To ensure any diagnostics tests booked results are available.
- To adhere to Trust and National RTT waiting list targets and Trust Patient Access policy.
- To liaise with Consultants and other users to ensure that operating lists / clinic sessions are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to Waiting List Supervisor and Assistant Service Manager and clinical team.
- To ensure as far as possible that theatre time / clinic sessions are fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
Person Specification
Education/Experience
Essential
- Experience in a hospital administration setting
Education/Experience
Essential
Desirable
Person Specification
Education/Experience
Essential
- Experience in a hospital administration setting
Education/Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
