Job summary
The postholder will be responsible for supporting discharge and flow for patients being seen by the RAAR - Rapid Access to Rehabilitation Team based at the Denmark Hill site. The RAAR Team is an interdisciplinary team of rehabilitation professionals including occupational therapy, physiotherapy, psychology, speech and language therapy, rehabilitation nursing and therapy support workers, all overseen by rehabilitation medicine consultants. The RAAR team provides rehabilitation to inpatients with complex rehabilitation needs including brain injury, spinal cord injury and polytrauma.
The postholder will support flow and discharge for patients under the RAAR Team, including those going to another rehabilitation facility, and those that are discharged straight home with community support.
The role would suit someone with experience of the different pathways for patients with complex neuro-rehabilitation needs.
Main duties of the job
For patients being discharged to another facility, tasks will include supporting timely and accurate referrals to neuro-rehabilitation units using the Badgernet referral system, assisting with completing, sending and following up referrals to specific units, and maintaining a database of the patient discharge journey in order to assist the team in managing flow.
For patients being discharged home, tasks will include assisting in identifying, liaising with and referring to community based services including community rehabilitation teams, social services, third sector agencies and mental health supports, organising family and discharge meetings, and liaising with the site discharge coordination team including the complex discharge support worker.
The role encompasses some patient facing work including supporting patients on the day of discharge, and supporting patients with tasks during the admission such as attending appointments, assisting them to engage in leisure tasks or referrals to third sector supports.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local and specialist hospital services across its different sites.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan.
Our values at King's, are that we're a kind, respectful team;
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion (EDI) at the heart of everything we do.
King's is dedicated to embracing the broad diversity of our staff, patients and communities and stand firmly against all forms of prejudice and discrimination. This includes, but is not limited to, racism, ableism, homophobia, biphobia, transphobia, sexism, ageism, religious discrimination, and any other prejudiced behaviour that undermines the rights, wellbeing and identity of our staff, and patients.
Job description
Job responsibilities
Main Duties and Responsibilities
Clinical responsibilities
To gain and maintain knowledge of rehabilitation units, services and their service remits
To support the RAAR team identifying patients requiring rehabilitation referrals by being a source of information on units, admission criteria, waiting times and other relevant information
To plan, organise and efficiently coordinate the referral process in liaison with the referring RAAR team members
Ensure therapy rehabilitation referral and transfer documentation is complete, updated and timely.
Refer and liaise periodically with rehabilitation services to determine outcome of referral for each patient. Inform of patients transfer to local hospital where this is the case.
To escalate where delays to transfer exist
Query and escalate any internal or external delays in referral process, funding process, acceptance, movement on waiting list, transfer, etc.
Keep up to date with patients rehabilitation progress, medical status, on-going needs for specific rehabilitation services and change of plans.
Discuss with therapists any discrepancy between patients reported needs and service available/delivered (in rehabilitation unit).
- Update Multidisciplinary team of progress through written and verbal communication on a daily basis
- Maintain close links with relevant discharge coordinators, RAAR administrator, rehabilitation units and ward and flow nursing staff
- Escalate any complex discharge (that doesnt relate to rehabilitation needs) to therapists and Discharge Coordinator and agree plan of action.
- Report any delays in the rehabilitation referral process.
- To recognise changes in the condition of a patient (through discussion, MDM or medical notes) and appreciate how this may impact on rehabilitation referral/ process or transfer.
- To support the patient and ward and parent medical team, leading up to, and on the day of discharge, to reduce the risk of delayed or failed discharge
- To carry out other patient related tasks under the direction of the keyworker or other RAAR clinicians, that will help achieve positive patient outcomes, including supporting mental health and engagement
- To assist the team with ordering of equipment for discharge
Information Systems and Data Management
To support the management of the referral systems in place including EPIC and Badgernet, including where appropriate acknowledging or responding to referrals, ensuring they are logged correctly, ensuring the waiting list is maintained accurately
To support the team in ensuring all referrals are logged onto Badgernet accurately and other required data such as response times are logged in an accurate and timely way, on a daily basis.
Alongside the Band 3 Admin and Data post, support the team in the collection, collation and submission of UKROC data including ensuring all key performance indicator(s) and mandatory research fields are entered, giving feedback to the clinical team where necessary and supporting the timely submission of data
Administrative Responsibilities
To support the therapy assistants and team admin in the general day to day running of the RAAR team including supporting room booking, organising meetings and supporting minute taking, ordering of administrative and clinical kit and equipment and supplies using hospital procurement systems and maintenance of equipment and resources
To cross cover with other similar roles including the neurosciences rehabilitation coordinator and the pathway coordinators at the Orpington site
Performance
To review and reflect on own practice and performance through effective use of professional and operational supervision and appraisal.
To take active role in identifying own developmental needs.
To demonstrate the ongoing personal development through participation in internal and external development opportunities.
General
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
- At Kings we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
- Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed
Safe Guarding
The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibilityto support the organisation in our duties by;
- attending mandatory training on safeguarding children and adults
- familiarising themselves with the Trust's processes for reporting concerns
- reportingany safeguarding child or adult concerns appropriately
Infection Control Statement
The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.
The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.
These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
Job description
Job responsibilities
Main Duties and Responsibilities
Clinical responsibilities
To gain and maintain knowledge of rehabilitation units, services and their service remits
To support the RAAR team identifying patients requiring rehabilitation referrals by being a source of information on units, admission criteria, waiting times and other relevant information
To plan, organise and efficiently coordinate the referral process in liaison with the referring RAAR team members
Ensure therapy rehabilitation referral and transfer documentation is complete, updated and timely.
Refer and liaise periodically with rehabilitation services to determine outcome of referral for each patient. Inform of patients transfer to local hospital where this is the case.
To escalate where delays to transfer exist
Query and escalate any internal or external delays in referral process, funding process, acceptance, movement on waiting list, transfer, etc.
Keep up to date with patients rehabilitation progress, medical status, on-going needs for specific rehabilitation services and change of plans.
Discuss with therapists any discrepancy between patients reported needs and service available/delivered (in rehabilitation unit).
- Update Multidisciplinary team of progress through written and verbal communication on a daily basis
- Maintain close links with relevant discharge coordinators, RAAR administrator, rehabilitation units and ward and flow nursing staff
- Escalate any complex discharge (that doesnt relate to rehabilitation needs) to therapists and Discharge Coordinator and agree plan of action.
- Report any delays in the rehabilitation referral process.
- To recognise changes in the condition of a patient (through discussion, MDM or medical notes) and appreciate how this may impact on rehabilitation referral/ process or transfer.
- To support the patient and ward and parent medical team, leading up to, and on the day of discharge, to reduce the risk of delayed or failed discharge
- To carry out other patient related tasks under the direction of the keyworker or other RAAR clinicians, that will help achieve positive patient outcomes, including supporting mental health and engagement
- To assist the team with ordering of equipment for discharge
Information Systems and Data Management
To support the management of the referral systems in place including EPIC and Badgernet, including where appropriate acknowledging or responding to referrals, ensuring they are logged correctly, ensuring the waiting list is maintained accurately
To support the team in ensuring all referrals are logged onto Badgernet accurately and other required data such as response times are logged in an accurate and timely way, on a daily basis.
Alongside the Band 3 Admin and Data post, support the team in the collection, collation and submission of UKROC data including ensuring all key performance indicator(s) and mandatory research fields are entered, giving feedback to the clinical team where necessary and supporting the timely submission of data
Administrative Responsibilities
To support the therapy assistants and team admin in the general day to day running of the RAAR team including supporting room booking, organising meetings and supporting minute taking, ordering of administrative and clinical kit and equipment and supplies using hospital procurement systems and maintenance of equipment and resources
To cross cover with other similar roles including the neurosciences rehabilitation coordinator and the pathway coordinators at the Orpington site
Performance
To review and reflect on own practice and performance through effective use of professional and operational supervision and appraisal.
To take active role in identifying own developmental needs.
To demonstrate the ongoing personal development through participation in internal and external development opportunities.
General
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
- At Kings we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
- Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed
Safe Guarding
The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibilityto support the organisation in our duties by;
- attending mandatory training on safeguarding children and adults
- familiarising themselves with the Trust's processes for reporting concerns
- reportingany safeguarding child or adult concerns appropriately
Infection Control Statement
The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.
The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.
These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
Person Specification
Education and Qualifications
Desirable
- NVQ Level 3 or equivalent
- GCSE or equivalent in Maths and English
Knowledge and Experience
Essential
- Experience as a therapy/rehabilitation assistant, discharge coordinator or similar role
- Experience of administration duties
- Experience with using a range of IT systems and packages and proficiency in using Microsoft Word and Excel
- Knowledge of information governance and data security principles as they relate to sharing of patient data
- Demonstrates knowledge of the roles within a rehabilitation team including occupational therapy, speech and language therapy, physiotherapy, clinical psychology and rehabilitation nursing
Desirable
- Previous experience of referring/liaising with rehabilitation services
- Experience of discharge processes for referring home including packages of care, ordering equipment and liaison with social services and the third sector
- Experience of discharge processes for referring home including packages of care, ordering equipment and liaison with social services and the third sector
Skills and Competencies
Essential
- Able to work largely independently throughout the day
- Able to communicate logically and accurately, in English, imparting information to others (written and verbal)
- Good team working skills
- Able to carry out tasks during the day with minimal supervision
- Able to contribute to identifying and addressing own learning and development needs
- Enthusiastic, flexible and friendly manner
- Awareness of equality, diversity and inclusion principles as they relate to patients and colleagues
Person Specification
Education and Qualifications
Desirable
- NVQ Level 3 or equivalent
- GCSE or equivalent in Maths and English
Knowledge and Experience
Essential
- Experience as a therapy/rehabilitation assistant, discharge coordinator or similar role
- Experience of administration duties
- Experience with using a range of IT systems and packages and proficiency in using Microsoft Word and Excel
- Knowledge of information governance and data security principles as they relate to sharing of patient data
- Demonstrates knowledge of the roles within a rehabilitation team including occupational therapy, speech and language therapy, physiotherapy, clinical psychology and rehabilitation nursing
Desirable
- Previous experience of referring/liaising with rehabilitation services
- Experience of discharge processes for referring home including packages of care, ordering equipment and liaison with social services and the third sector
- Experience of discharge processes for referring home including packages of care, ordering equipment and liaison with social services and the third sector
Skills and Competencies
Essential
- Able to work largely independently throughout the day
- Able to communicate logically and accurately, in English, imparting information to others (written and verbal)
- Good team working skills
- Able to carry out tasks during the day with minimal supervision
- Able to contribute to identifying and addressing own learning and development needs
- Enthusiastic, flexible and friendly manner
- Awareness of equality, diversity and inclusion principles as they relate to patients and colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
