Job summary
The Havens is London's Sexual Assault Referral Centre (SARC) service, provided by King's College Hospital, and delivered currently from three sites, Camberwell, Whitechapel and St Charles Hospital, Ladbroke Grove. The service is jointly commissioned by NHS England specialised commissioning Health in the Justice Team and the Mayor's Office for Policing and Crime (MOPAC).
The Havens provide a 24/7 emergency forensic medical examination service for the whole of London for both police and self-referred clients. Follow-up medical and sexual health services, an independent sexual violence adviser (ISVA) team and counselling and clinical psychology services are also provided. Additionally, the service has its own specialist children's team.
Main duties of the job
Operational leadership of the Haven services . Play a pivotal role in developing a strategic vision for sexual assault services locally and across the wider regional sexual assault system , ensuring service changes to meet internal and external requirements. Including keeping abreast of external drivers for change and influencing across the wider sexual assault system, developing key stakeholder and partnership relationships.
The post holder will initiate agreed projects to improve patient pathways, service delivery, including through partnership and wider system working and developments. The post holder will compile business plans and develop strategies for sexual assault services ensuring financial, performance and quality targets are achieved. They will influence internally and externally and problem solve as appropriate, developing and implementing lasting solutions in conjunction with clinical and other colleagues, with commissioners and across the wider sexual assault system.
The post holder will manage a team of Operational Managers as well as other staff as appropriate. The post holder will be responsible for financial and budgetary management of the Havens and sexual assault cost centres and for all bespoke information, data capture and patient management systems and processes required for the Havens service.
The service has implemented a bespoke patient records system, 'havencare'. Development is ongoing. The post-holder is the product owner for this system.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Job description
Job responsibilities
To lead on the production and delivery of accurate, high quality evidence-based business cases for sexual assault service developments.
To lead delivery of collaborative working within the wider sexual assault system with and for partners and commissioners. This includes with criminal justice partners.
To ensure appropriate clinical, strategic and operational engagement, expertise and input is achieved having full regard to interventions ranging from medico-legal and forensic practice through to therapeutic counselling and psychology and advocacy.
To be responsible for the day to day efficient and effective operational management of the Havens including supporting the delivery of a 24/7 90 minute response pan-London forensic service.
To chair the Havens operational group and joint operational group with the Metropolitan Police Service.
To act as responsible officer for the Trust, from time to time as required, on sexual assault and Havens projects and developments.
To ensure that the services provided are of a consistently high quality and deliver excellent patient experience that underpins the principles of a client-centred, trauma-informed, recovery from first intervention approach.
To lead on performance management for the Havens and other sexual assault services taking corrective action as required. This will include ensuring the Trust can meet its contractual and service specification requirements and that appropriate systems are in place for data capture, evidence based analysis and completion of contract review and such reports.
To ensure that secure systems protocols and processes are in place for the Havens specific information governance and information security processes including the flow of sensitive and confidential information to criminal justice partners.
Working with the Quality & Operations Manager, clinical leads and wider forensic teams, to actively support the achievement and ongoing maintenance of the statutory Forensic Science Regulator accreditation requirements (ISO15189). In particular to ensure that all aspects of accreditation are adequately resourced.
To be accountable to the Care Group General Manager and the Havens co-commissioners, for the financial performance of delegated budgets. To develop cost improvement, income generation and efficiency proposals and implement them successfully; and to manage cost pressures including initiating and delivering long-term sustainability and transformation plans.
That where Trust systems do not meet the specific requirements of the Havens , to ensure safe and properly governed systems and processes are in place.
Ensure high levels of data quality are achieved, including across clinical capture systems, and implement new systems where necessary.
Maintain productive relationships with commissioning colleagues, and senior partners across the criminal justice system and third sector working in collaboration to achieve joint objectives and manage external contracts with relevant third parties, for example Local Authorities and ICBs.
Lead on the quarterly contract review process and meetings for the Trust in respect of the Havens service, ensuring all performance, financial and other reports are produced to a high standard and that data and clinical capture systems are designed to support the bespoke reporting requirements for the Havens.
To support as required the development of the Havens ISVA/advocacy service and promote cohesive working practices with the Havens wider multi-disciplinary team and within the London wide ISVA network.
To ensure investigation and response to informal and formal complaints is undertaken in compliance with Trust standards and to lead on such investigations where appropriate.
To be accountable for effective delivery of the joint Havens, Metropolitan Police Service Quality of Service Reporting (QSR) system.
To ensure that the Havens has an active service user engagement programme.
To be product owner for the Havens bespoke patient record system, 'havencare'.
The Havens work closely with NHSE, MOPAC, the Metropolitan Police and the Crown Prosecution Service (CPS); and are part of a formal partnership with Londons main third sector sexual violence providers, known as the London Survivors Gateway. The Havens have an academic arm and is part of the SARC community across England and Wales, working in line with the Faculty of Forensic and Legal Medicine (FFLM). The service is working towards accreditation against statutory standards set by the Forensic Science Regulator.
Job description
Job responsibilities
To lead on the production and delivery of accurate, high quality evidence-based business cases for sexual assault service developments.
To lead delivery of collaborative working within the wider sexual assault system with and for partners and commissioners. This includes with criminal justice partners.
To ensure appropriate clinical, strategic and operational engagement, expertise and input is achieved having full regard to interventions ranging from medico-legal and forensic practice through to therapeutic counselling and psychology and advocacy.
To be responsible for the day to day efficient and effective operational management of the Havens including supporting the delivery of a 24/7 90 minute response pan-London forensic service.
To chair the Havens operational group and joint operational group with the Metropolitan Police Service.
To act as responsible officer for the Trust, from time to time as required, on sexual assault and Havens projects and developments.
To ensure that the services provided are of a consistently high quality and deliver excellent patient experience that underpins the principles of a client-centred, trauma-informed, recovery from first intervention approach.
To lead on performance management for the Havens and other sexual assault services taking corrective action as required. This will include ensuring the Trust can meet its contractual and service specification requirements and that appropriate systems are in place for data capture, evidence based analysis and completion of contract review and such reports.
To ensure that secure systems protocols and processes are in place for the Havens specific information governance and information security processes including the flow of sensitive and confidential information to criminal justice partners.
Working with the Quality & Operations Manager, clinical leads and wider forensic teams, to actively support the achievement and ongoing maintenance of the statutory Forensic Science Regulator accreditation requirements (ISO15189). In particular to ensure that all aspects of accreditation are adequately resourced.
To be accountable to the Care Group General Manager and the Havens co-commissioners, for the financial performance of delegated budgets. To develop cost improvement, income generation and efficiency proposals and implement them successfully; and to manage cost pressures including initiating and delivering long-term sustainability and transformation plans.
That where Trust systems do not meet the specific requirements of the Havens , to ensure safe and properly governed systems and processes are in place.
Ensure high levels of data quality are achieved, including across clinical capture systems, and implement new systems where necessary.
Maintain productive relationships with commissioning colleagues, and senior partners across the criminal justice system and third sector working in collaboration to achieve joint objectives and manage external contracts with relevant third parties, for example Local Authorities and ICBs.
Lead on the quarterly contract review process and meetings for the Trust in respect of the Havens service, ensuring all performance, financial and other reports are produced to a high standard and that data and clinical capture systems are designed to support the bespoke reporting requirements for the Havens.
To support as required the development of the Havens ISVA/advocacy service and promote cohesive working practices with the Havens wider multi-disciplinary team and within the London wide ISVA network.
To ensure investigation and response to informal and formal complaints is undertaken in compliance with Trust standards and to lead on such investigations where appropriate.
To be accountable for effective delivery of the joint Havens, Metropolitan Police Service Quality of Service Reporting (QSR) system.
To ensure that the Havens has an active service user engagement programme.
To be product owner for the Havens bespoke patient record system, 'havencare'.
The Havens work closely with NHSE, MOPAC, the Metropolitan Police and the Crown Prosecution Service (CPS); and are part of a formal partnership with Londons main third sector sexual violence providers, known as the London Survivors Gateway. The Havens have an academic arm and is part of the SARC community across England and Wales, working in line with the Faculty of Forensic and Legal Medicine (FFLM). The service is working towards accreditation against statutory standards set by the Forensic Science Regulator.
Person Specification
Qualifications and learning
Essential
- Master's degree or equivalent senior management experience
- Recognised management qualification
- Project management qualification or demonstrable equivalent experience
- Significant in-depth knowledge gained through practice in a highly specialised subject
Desirable
- Registration with a professional body or institute
- Research or pedagogy
- Health, social care or equivalent qualification
Experience
Essential
- Of the local and national NHS and local authority political and commissioning environment
- (Ability to demonstrate or gain knowledge of) the sexual violence sector, including national Violence Against Women and Girls (VAWG) strategies
- (Ability to demonstrate or gain knowledge of) the criminal justice system
- Experience of analysing performance and providing evidence based advise against targets and objectives where expert opinion differs
Desirable
- Experience of child protection and adult safeguarding
- Of estates and capital planning projects
- Of vicarious trauma and approaches to managing vicarious trauma
Knowledge
Essential
- Of the local and national NHS and local authority political and commissioning environment
- (Ability to demonstrate or gain knowledge of) the sexual violence sector
- (Ability to demonstrate or gain knowledge of) the criminal justice system
- Of information governance and information security
- Of project life cycle approaches
- Of ICT systems and database structures ad methodologies
- Of risk and patient safety management
Desirable
- Of the psychological reactions to trauma or of mental health services
- Of child protection and adult safeguarding
Skills
Essential
- Ability to identify and present complex, sensitive or contentious information
- Ability to develop business plans and strategies and significantly influence and contribute to sector wide strategies
- Ability to coach staff and influence and deliver change across teams and a whole service
- Able to manage multiple priorities
- Able to manage self-care in dealing with sensitive and challenging information
- Comfortable with sensitive and direct language in relation to sexual health and sexual assault
- Advanced Excel skills and data analysis skills
- Able to directly support clients with sharing of information particularly related to complaints or restrictions to service access
- Ability to manage and be product owner for bespoke systems
- Able to chair multi-disciplinary and multi-agency meetings
Desirable
- Ability to develop, lead and ensure compliance with regulatory frameworks
- Able to undertake needs assessments and support research
Person Specification
Qualifications and learning
Essential
- Master's degree or equivalent senior management experience
- Recognised management qualification
- Project management qualification or demonstrable equivalent experience
- Significant in-depth knowledge gained through practice in a highly specialised subject
Desirable
- Registration with a professional body or institute
- Research or pedagogy
- Health, social care or equivalent qualification
Experience
Essential
- Of the local and national NHS and local authority political and commissioning environment
- (Ability to demonstrate or gain knowledge of) the sexual violence sector, including national Violence Against Women and Girls (VAWG) strategies
- (Ability to demonstrate or gain knowledge of) the criminal justice system
- Experience of analysing performance and providing evidence based advise against targets and objectives where expert opinion differs
Desirable
- Experience of child protection and adult safeguarding
- Of estates and capital planning projects
- Of vicarious trauma and approaches to managing vicarious trauma
Knowledge
Essential
- Of the local and national NHS and local authority political and commissioning environment
- (Ability to demonstrate or gain knowledge of) the sexual violence sector
- (Ability to demonstrate or gain knowledge of) the criminal justice system
- Of information governance and information security
- Of project life cycle approaches
- Of ICT systems and database structures ad methodologies
- Of risk and patient safety management
Desirable
- Of the psychological reactions to trauma or of mental health services
- Of child protection and adult safeguarding
Skills
Essential
- Ability to identify and present complex, sensitive or contentious information
- Ability to develop business plans and strategies and significantly influence and contribute to sector wide strategies
- Ability to coach staff and influence and deliver change across teams and a whole service
- Able to manage multiple priorities
- Able to manage self-care in dealing with sensitive and challenging information
- Comfortable with sensitive and direct language in relation to sexual health and sexual assault
- Advanced Excel skills and data analysis skills
- Able to directly support clients with sharing of information particularly related to complaints or restrictions to service access
- Ability to manage and be product owner for bespoke systems
- Able to chair multi-disciplinary and multi-agency meetings
Desirable
- Ability to develop, lead and ensure compliance with regulatory frameworks
- Able to undertake needs assessments and support research
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
