Job summary
An exciting opportunity has arisen for a College Placement Coordinator who is highly driven, enthusiastic and motivated, to become part of the Patient Experience and Volunteering teams at King's.
Reporting to the Volunteer Placement manager, you will play a key role in managing relationships with local schools, supporting students in applying and training and supporting pastorally after starting to volunteer to ensure a positive experience for the students and King's patients. Great interpersonal skills are required for this role.
You will also have excellent communication skills, a strong work ethic and be passionate about providing a high quality service to everyone you encounter.
If you would like to be considered forthis opportunity at King's, please submit your application.
Successful candidates should be able to start no later than the 2nd January, 2024, joining a successful and passionate team supporting over 800 volunteers and making a difference to hundreds of patients every day.
Main duties of the job
- To maintain and manage the relationships between King's and its partner schools
- To grow the number of schools that King's are partnered with
- To ensure the steady flow of students to the volunteering programme
- To assist students in the on boarding process to qualify to volunteer
- To place students in relevant roles to assist their studies
- To actively engage with volunteers post placement, ensuring understanding and output remains high
- To actively engage with placements to ensure volunteers are adding value to their depts.
- To communicate information effectively to members of the public, staff, candidates and volunteers and provide support to them as required
- To provide broader administrative support to the volunteer team.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Job description
Job responsibilities
- Oversee the recruitment process, from informal enquiries through to interview, and all appropriate checks, ensuring specified timescales are met, addressing any problems. Where appropriate, escalating problems.
- Following on boarding milestones, ensure records are kept up to date by noting which volunteers have completed which areas. Chase up non-compliance cases where appropriate
- Keep and maintain all records on the volunteer management system as reasonably required, keeping accurate, up to date and accessible records
- Acting as the point of liaison with occupational health, chasing unreturned forms etc.
- Throughout the recruitment process, maintain the Trusts professional image
- Communicate regularly and effectively with individuals throughout the process, using standard templates as a guide
- Resolve issues with training where appropriate, escalating as appropriate.
CPP Placements
- Oversee the volunteer placement process ensuring that candidates receive Trust ID cards, uniform and PPE where appropriate and complete all necessary paperwork to ensure compliance with Trust policy
- Ensure all necessary checks such as Risk Assessment, Occupational Health and references are carried out for successful candidates working within the Volunteer and Trust recruitment policy
- Ensure volunteer compliance of best practise is maintained, including but not limited to signing in, wearing uniform and delivering role expectations
- Offer training and support where behaviours arent at the expected level
- Update schedules and rotas, ensuring these are kept up-to-date and shared with all relevant persons.
Feedback, Retention and reporting
- Follow up with as many volunteers as possible to ensure that expectations are met on all sides supporting the improvement of process and retention rates
- Receive feedback and present back to the VICE manager as an actionable list of improvements (process and roles)
- Distribute introduction, ongoing and exit surveys to all candidates
- Report on NPS scores, student and placement metrics.
Shared Responsibilities with other staff members of Volunteer Services
- Attend and participate in meetings, committees and work streams within the Volunteer Service and the Nursing Directorate and the wider Trust
- Support the delivery of training and recruitment programme of new volunteers
- To be a key contributor to the volunteering team
- Attend local community events to recruit volunteers and promote the volunteer programme
- Assist with the organisation of any Kings Volunteers recognition events.
- Work flexibly to meet the requirements of events some evening and weekend work will be required on occasion
- Provide reports and information as requested by the Head of Volunteering
- Workload may vary and may be interrupted on occasion in order to meet deadlines for reports or other requests.
Job description
Job responsibilities
- Oversee the recruitment process, from informal enquiries through to interview, and all appropriate checks, ensuring specified timescales are met, addressing any problems. Where appropriate, escalating problems.
- Following on boarding milestones, ensure records are kept up to date by noting which volunteers have completed which areas. Chase up non-compliance cases where appropriate
- Keep and maintain all records on the volunteer management system as reasonably required, keeping accurate, up to date and accessible records
- Acting as the point of liaison with occupational health, chasing unreturned forms etc.
- Throughout the recruitment process, maintain the Trusts professional image
- Communicate regularly and effectively with individuals throughout the process, using standard templates as a guide
- Resolve issues with training where appropriate, escalating as appropriate.
CPP Placements
- Oversee the volunteer placement process ensuring that candidates receive Trust ID cards, uniform and PPE where appropriate and complete all necessary paperwork to ensure compliance with Trust policy
- Ensure all necessary checks such as Risk Assessment, Occupational Health and references are carried out for successful candidates working within the Volunteer and Trust recruitment policy
- Ensure volunteer compliance of best practise is maintained, including but not limited to signing in, wearing uniform and delivering role expectations
- Offer training and support where behaviours arent at the expected level
- Update schedules and rotas, ensuring these are kept up-to-date and shared with all relevant persons.
Feedback, Retention and reporting
- Follow up with as many volunteers as possible to ensure that expectations are met on all sides supporting the improvement of process and retention rates
- Receive feedback and present back to the VICE manager as an actionable list of improvements (process and roles)
- Distribute introduction, ongoing and exit surveys to all candidates
- Report on NPS scores, student and placement metrics.
Shared Responsibilities with other staff members of Volunteer Services
- Attend and participate in meetings, committees and work streams within the Volunteer Service and the Nursing Directorate and the wider Trust
- Support the delivery of training and recruitment programme of new volunteers
- To be a key contributor to the volunteering team
- Attend local community events to recruit volunteers and promote the volunteer programme
- Assist with the organisation of any Kings Volunteers recognition events.
- Work flexibly to meet the requirements of events some evening and weekend work will be required on occasion
- Provide reports and information as requested by the Head of Volunteering
- Workload may vary and may be interrupted on occasion in order to meet deadlines for reports or other requests.
Person Specification
Role Compatibility
Essential
- Demonstrable experience of working with a range of different people
- Experience of volunteering
Desirable
- Experience of public speaking
- Experience of guiding and mentoring
- Experience of administrative responsibilities
Person Specification
Role Compatibility
Essential
- Demonstrable experience of working with a range of different people
- Experience of volunteering
Desirable
- Experience of public speaking
- Experience of guiding and mentoring
- Experience of administrative responsibilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
