Job summary
Band 3 Junior Medical Secretary/Pathway co-ordinator -33 hours per week - Fixed term contract until 14th June 2024
King's College Hospital NHS Foundation Trust is looking for an enthusiastic Junior Medical Secretary/ Patient Pathway coordinator to join the Cardiology Department based at Central Court and Princess Royal University Hospital site.
The post offers an opportunity for an enthusiastic and conscientious individual to be a part of a busy team. The work involves processing clinic letters, booking appointments, you will be dealing with incoming queries and day-to-day administrative duties. The post requires a good understanding of the 18 week RTT process and knowledge of the Trust Access Policy.
The post holder should have an excellent telephone manner with strong problem solving skills has the ability to take clear messages and perform general office duties. The successful candidate will have a good general education with the equivalent of GCSE in English at Grade A-C (or equivalent work based experience). They will become part of a small team playing an instrumental part in the smooth running of the department; therefore a positive attitude and flexibility is essential. We value our diverse workforce and consider all applicants on the ground of their ability to do the job.
Previous applicants need not apply
For further information please contact Denise Watson, Delivery Manager on 01689 864607 or Sibel Somer-Sami on 01689 865812.
Main duties of the job
- To provide full secretarial support service to the Clinicians including processing of clinical letters and reports.
- To ensure all patient demographic details (address, postcode, GP & Ethnic Group) are checked and any amendments/corrections are carried out in an accurate and timely fashion.
- To support the medical secretaries in ensuring that all clinical letters are processed and sent to the GP within 5 working days.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Job description
Job responsibilities
- With appropriate training and supervision to act as the first point of contact for users of the Trust, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring as necessary. These will include personal enquiries from patients and their relatives, as well as calls from GPs, clinicians, students, nursing and administrative staff, at all times understanding the sensitive nature of calls.
- To organise the opening, stamping and sorting of post.
- To initiate, where appropriate, finding the medical records in order for the clinician/s to prepare a reply to correspondence/enquiries.
- To keep a record of all movement of patient notes within the PIMS system.
- To liaise, as required, with your Care Groups admissions office to ensure the smooth operation of any patients admission.
- Use of variety of ICT programmes including Cubescribe, PIMS, Apex and the clinical portal/EPR.
- Cancellation of clinics when required, contacting patients and reorganising, booking and rescheduling patients appointments.
- Processing letters in the in box and printing verified letters, checking future appointments and diagnostics are booked.
- Supporting secretaries workloads during periods of leave/sickness.
- To support the Secretaries and Service Delivery Manager in ensuring patient pathways are managed in line with RTT targets.
Job description
Job responsibilities
- With appropriate training and supervision to act as the first point of contact for users of the Trust, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring as necessary. These will include personal enquiries from patients and their relatives, as well as calls from GPs, clinicians, students, nursing and administrative staff, at all times understanding the sensitive nature of calls.
- To organise the opening, stamping and sorting of post.
- To initiate, where appropriate, finding the medical records in order for the clinician/s to prepare a reply to correspondence/enquiries.
- To keep a record of all movement of patient notes within the PIMS system.
- To liaise, as required, with your Care Groups admissions office to ensure the smooth operation of any patients admission.
- Use of variety of ICT programmes including Cubescribe, PIMS, Apex and the clinical portal/EPR.
- Cancellation of clinics when required, contacting patients and reorganising, booking and rescheduling patients appointments.
- Processing letters in the in box and printing verified letters, checking future appointments and diagnostics are booked.
- Supporting secretaries workloads during periods of leave/sickness.
- To support the Secretaries and Service Delivery Manager in ensuring patient pathways are managed in line with RTT targets.
Person Specification
Knowledge
Essential
Desirable
Person Specification
Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
