Job summary
The Team Supervisor will be responsible for ensuring a high standard of clerical support is provided to the outpatient clinics held within the Surgical Outpatient clinic.
The post holder will be responsible for supervising the clinic clerks/receptionists on a daily basis ensuring all clinics are prepared correctly and run efficiently and effectively. The post holder will work closely with the Assistant Service Delivery Manager to improve upon and develop, all aspects of the service including meeting and maintaining quality targets for the department. The post holder will use his/her previous experience and knowledge to prioritise the clerical team's workload and lead the clerk/receptionist teams.
Main duties of the job
To support the Clinic Manager in providing a high quality and patient focused service.
To prioritise own workload and use initiative to lead the clerical team, working as part of the team in providing support and cover during periods of annual leave and sickness.
To supervise the clerical staff ensuring that workload is distributed evenly across all areas, liaising with the Clinic Manager when staffing issues arise.
To weekly prepare and sit a designated clinic. Spot check that AM/PM are clinics prepared in accordance with Prep SOP by clerical staff on the daily basis.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
To ensure the correct use of PIMS/EPR/eRS/In-Touch and other departmental databases by the clerical staff, ensuring accurate data is entered and clinics are cashed up correctly.
In the absence of the Assistant Service Delivery Manager to be responsible for ensuring clinic profiles are adjusted in line with Clinical Staff availability and to ensure the clerical service is run with minimal disruption.
To supervise and organise the preparation of notes for all clinics ensuring all investigations and correspondence and results are available and filed correctly in patient notes.
To deal with all enquiries from staff, patients and visitors in a friendly and courteous manner, referring to other staff when appropriate.
To have the ability to work under pressure, maintaining a calm and reassuring attitude.
To have a flexible approach to work with the ability to cope with changes in the workplace.
To be responsible for regular collection of data and information including quality statistics.
To work alongside the Assistant Service Delivery Manager to ensure smooth running of outpatient clinics.
To ensure the completion of2WW and 18 week referral to treat outcomes.
To identify patients who may not be eligible for treatment and to liaise with the Assistant Service Delivery Manager/Overseas Team.
To always be aware of and participate in continuous improvements/changes required to provide a quality service.
To ensure clinical coding is performed in timely manner.
To lead on the induction and training of all new clerical staff and to undertake regular new staff assessments in line with LEAP.
Ability to minute meetings.
Any other duties commensurate with the banding as requested by the Assistant Service Delivery Manager.
Job description
Job responsibilities
To ensure the correct use of PIMS/EPR/eRS/In-Touch and other departmental databases by the clerical staff, ensuring accurate data is entered and clinics are cashed up correctly.
In the absence of the Assistant Service Delivery Manager to be responsible for ensuring clinic profiles are adjusted in line with Clinical Staff availability and to ensure the clerical service is run with minimal disruption.
To supervise and organise the preparation of notes for all clinics ensuring all investigations and correspondence and results are available and filed correctly in patient notes.
To deal with all enquiries from staff, patients and visitors in a friendly and courteous manner, referring to other staff when appropriate.
To have the ability to work under pressure, maintaining a calm and reassuring attitude.
To have a flexible approach to work with the ability to cope with changes in the workplace.
To be responsible for regular collection of data and information including quality statistics.
To work alongside the Assistant Service Delivery Manager to ensure smooth running of outpatient clinics.
To ensure the completion of2WW and 18 week referral to treat outcomes.
To identify patients who may not be eligible for treatment and to liaise with the Assistant Service Delivery Manager/Overseas Team.
To always be aware of and participate in continuous improvements/changes required to provide a quality service.
To ensure clinical coding is performed in timely manner.
To lead on the induction and training of all new clerical staff and to undertake regular new staff assessments in line with LEAP.
Ability to minute meetings.
Any other duties commensurate with the banding as requested by the Assistant Service Delivery Manager.
Person Specification
Person spec
Essential
- Administrative experience, preferably working within a hospital environment
- Ability to work under pressure, maintaining a calm and reassuring attitude
- Excellent organisation skills with the ability to suggest and initiate changes
- Ability to prioritise workload, delegating tasks fairly and effectively
- Ability to cope with changes in the environment ie; new ways of working
- Ability to understand, create and amend clinic templates
- Ability to use ESR/Choose and Book
- Knowledge of clinic coding
Desirable
- Previous experience of supervision
- Knowledge of Health Service initiatives ie; Patient agreed booking and ethnic coding and data collection
- Previous experience of working in a multidisciplinary
Person Specification
Person spec
Essential
- Administrative experience, preferably working within a hospital environment
- Ability to work under pressure, maintaining a calm and reassuring attitude
- Excellent organisation skills with the ability to suggest and initiate changes
- Ability to prioritise workload, delegating tasks fairly and effectively
- Ability to cope with changes in the environment ie; new ways of working
- Ability to understand, create and amend clinic templates
- Ability to use ESR/Choose and Book
- Knowledge of clinic coding
Desirable
- Previous experience of supervision
- Knowledge of Health Service initiatives ie; Patient agreed booking and ethnic coding and data collection
- Previous experience of working in a multidisciplinary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
