Countess of Chester Hospital NHS Foundation Trust

Apprentice Workforce and Systems Assistant

The closing date is 06 April 2026

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Job summary

Working Part Time Hours : 30 hours per week

18 MONTH APPRENTICESHIP

An exciting opportunity has arisen for a Apprentice Workforce and Systems Assistant to join our Workforce Information team

If you are interested in starting a career in administration within the NHS, have good verbal and written skills, the ability to prioritise and work under pressure and are a conscientious team worker, then we would like to hear from you.

The apprenticeship is a work-based training programme where you will be able to develop your skills, including English and Maths, and to gain a nationally recognised qualification.

Main duties of the job

  1. Deal with enquiries from managers, staff and colleagues via email, telephone or letter in a professional and timely manner, working under pressure and adhering to strict deadlines.
  2. Effective handling of enquiries and requests for information, preparation and distribution of payroll information, maintaining files and documentation
  3. Work with external payroll officers to ensure that staff are paid accurately and on time and to ensure a consistent approach to working practice.

About us

The Trust's services are provided from three locations: o The Countess of Chester Hospital: providing 473 general and acute beds. o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility. o Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

Details

Date posted

24 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Part-time

Reference number

210-2025-500

Job locations

Countess of Chester

Liverpool Road

Chester

CH2 1UL


Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Knowledge of Workforce Information Systems

Knowledge and Experience

Essential

  • Knowledge and experience of a broad range of IT Skills including Word, Excel, Powerpoint, Email, internet and local information systems
  • Experience of working in an environment providing admin and advisory services to customers.

Skills and Abilities

Essential

  • Ability to communicate effectively at all levels verbally and in writing
  • Demonstrate previous experience of or the ability to priorities work and responding flexibly, particularly in respect of administration processes, unexpected changes and working to deadlines
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Knowledge of Workforce Information Systems

Knowledge and Experience

Essential

  • Knowledge and experience of a broad range of IT Skills including Word, Excel, Powerpoint, Email, internet and local information systems
  • Experience of working in an environment providing admin and advisory services to customers.

Skills and Abilities

Essential

  • Ability to communicate effectively at all levels verbally and in writing
  • Demonstrate previous experience of or the ability to priorities work and responding flexibly, particularly in respect of administration processes, unexpected changes and working to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust

Address

Countess of Chester

Liverpool Road

Chester

CH2 1UL


Employer's website

https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust

Address

Countess of Chester

Liverpool Road

Chester

CH2 1UL


Employer's website

https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Data Analyst

Zoe Woods

zoe.woods6@nhs.net

01244364643

Details

Date posted

24 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Part-time

Reference number

210-2025-500

Job locations

Countess of Chester

Liverpool Road

Chester

CH2 1UL


Supporting documents

Privacy notice

Countess of Chester Hospital NHS Foundation Trust's privacy notice (opens in a new tab)