Help Desk Operations/ Administration Assistant

Job summary

Working Full or Part time

An exciting vacancy has arisen within the Facilities Services Department. The position may be full or part time dependant on skills, experience and enthusiasm for transformation.

The post-holder will operate the Facilities Services Help Desk dealing with incoming requests as they arise and ensuring that the customer is afforded an efficient and exemplary response and service. Incoming requests will be received through a variety of mediums including email, online portal and telephone; experience in communicating with a wide variety of staff and customers is essential as you will be required to work closely with other Trust staff at all levels.

Please note, previous applicants need not apply.

Main duties of the job

As part of the Facilities Services Administration Team in addition to assisting with the Help Desk you will provide clerical and admin support to the wider Facilities Management Team .

The successful candidate should possess excellent IT skills and be fully proficient in the use of Microsoft Office applications (including 'Word' 'Excel' and 'Outlook')

Reliability, flexibility, and a common sense approach with a 'can do' attitude will also be essential attributes.

About us

The Trust's services are provided from three locations:

o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.

The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.

The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery