HSDU Deputy & Quality Manager

Job summary

Working Full time: 37.5 hours per week

We are seeking a dedicated and detail-oriented individual to join our Sterile Services Department as a HSDU Deputy & Quality Manager. This is a key role responsible for developing and maintaining robust quality assurance and production control systems to ensure the safe and efficient manufacture of sterile surgical instrument sets and sterile procedure packs.

Key Responsibilities

• Develop, implement, and monitor quality assurance and production control systems within the department.
• Liaise with service users to ensure service agreements and quality targets are consistently met.
• Support the department manager in the day-to-day management of systems and staff.
• Oversee internal operations in the manager's absence, ensuring continuity of service and adherence to established routines.
• Ensure all quality checks are completed on schedule, results are accurately recorded, and corrective actions are taken in line with departmental quality systems.
• Promote a culture of continuous improvement by engaging with customers, listening to feedback, and responding proactively to service needs.

Main duties of the job

To undertake quality related training to the required standards that meet competency[1]based assessment levels. To maintain ISO 13485 accreditation and developing the system to continually improve the standards and remain compliant with the latest versions.

To ensure Management Commitment to the process

Ensure Audit Reports are collected and submitted and manage corrective action.

Liaise with the Notified Body regarding annual external audits.

Prepare information for Management Meetings.

Issue updated copies of Quality Procedures and ensure old ones are withdrawn and archived accordingly.

Ensure procedures are updated as required

Maintain the Organisational Chart

To ensure all sets with issues (repairs) are recorded and action taken to solve the issues.

To hold regular production meetings with supervisors preparing written reports and analysis.

To provide quality assurance and production control services to the departments.

Carry out departmental audits on a regular basis.

Random sample packs to ensure that all processes are effective.

To actively participate in the production of sterile supplies when necessary.

To maintain quality records in accordance with the retention periods.

To develop and implement staff training in aspects of quality standards.

To take immediate action when discrepancies are reported in order to rectify the situation.

To assist in the management of the departments IT Traceability system.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

o The Countess of Chester Hospital: providing 438 general and acute beds.o Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.