Support Secretary

Job summary

Working Part time : 30 hours per week

The Head & Neck Directorate is well established within the Trust, with a team of dedicated clinical and administrative staff who strive to provide an excellent service to the patients in the population served by the Countess of Chester Hospital.

What this Opportunity means:

Development opportunities, including skills and leadership development.

Whole day induction, introducing you to our Trust and ensuring you settle in.

A friendly and supportive working environment (see our Trust Behavioural Standards).

Competitive Salary, with incremental pay progression.

Excellent holiday entitlements 27 days + bank holidays rising to 33 after 10 years' service (pro rata).

Competitive pension scheme.

As part of our commitment to Improving Working Lives, family friendly benefits, such as flexible working practices, on-site nursery, holiday play scheme and support for all carers are just a few of the benefits we can offer.

See Job Description for further details

Main duties of the job

We are looking for a highly motivated individual to provide comprehensive administrative and clerical support to various specialties within the Head & Neck Directorate as directed by the Team Leader and/or Assistant Service Manager. The successful candidate must be able to work using their own initiative, and also as part of a busy team.

To undertake audio transcription and typing of clinic and miscellaneous digital dictation as required by the Team Leader.

Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.

A working knowledge of general office procedures and Microsoft packages is required but full training will be given in the use of hospital software.

Knowledge of medical terminology would be an advantage.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.