Job summary
Working Full time : 37.5 hours per week
You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to lead the secretarial team and deliver excellent secretarial support to the Department and Management Team. The post holder will be accountable to the Assistant Service Manager.
Main duties of the job
You will be expected to work with minimal supervision, exercising independent judgement and using your own initiative. This position ensures an excellent level of Data Quality is maintained when dealing with confidential information in a sensitive manner. The role requires you to be aware of patient and staff confidentiality at all times.The list below is to outline the main duties involved; however this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
o The Countess of Chester Hospital: providing 438 general and acute beds.o Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent
- GCSE standard (English) or equivalent
Desirable
- RSA Typing III
- Audio/ Short hand typing qualification
- AMSPAR Medical Secretarial Diploma or equivalent
Knowledge & Experience
Essential
- Touch typist
- Recent and relevant secretarial experience
- Knowledge of full range of secretarial duties
- Knowledge of Microsoft Office Packages
Desirable
- Experience as a medical secretary in a healthcare setting
- Experience of first line management/supervision
- Knowledge/ experience of specific patient administration systems
- Knowledge of Medical Terminology
- Knowledge of NHS or other health/social care settings
Skills & Abilities
Essential
- Excellent interpersonal and communication skills
- Ability to problem-solve
- Excellent organisational skills
- Reliable and flexible
- Positive attitude
- Ability to cope well with change
- Able to communicate clearly and appropriately with people at varying levels
- Able to work under pressure within a multi-disciplinary team-based environment
- Ability to work both on own initiative and as part of a team
- Ability to work to a high level of accuracy and attention to detail
- A professional appearance and manner
- Willing to undergo further training or development
- Patient centred values
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent
- GCSE standard (English) or equivalent
Desirable
- RSA Typing III
- Audio/ Short hand typing qualification
- AMSPAR Medical Secretarial Diploma or equivalent
Knowledge & Experience
Essential
- Touch typist
- Recent and relevant secretarial experience
- Knowledge of full range of secretarial duties
- Knowledge of Microsoft Office Packages
Desirable
- Experience as a medical secretary in a healthcare setting
- Experience of first line management/supervision
- Knowledge/ experience of specific patient administration systems
- Knowledge of Medical Terminology
- Knowledge of NHS or other health/social care settings
Skills & Abilities
Essential
- Excellent interpersonal and communication skills
- Ability to problem-solve
- Excellent organisational skills
- Reliable and flexible
- Positive attitude
- Ability to cope well with change
- Able to communicate clearly and appropriately with people at varying levels
- Able to work under pressure within a multi-disciplinary team-based environment
- Ability to work both on own initiative and as part of a team
- Ability to work to a high level of accuracy and attention to detail
- A professional appearance and manner
- Willing to undergo further training or development
- Patient centred values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
