Job summary
Working Part Time : 36 hours per week
6 Month Fixed Term.
We are looking for a highly motivated individual to provide comprehensive reception service to the Countess of Chester Hospital, as directed by the Assistant Service Manager.
The successful candidate must be able to work using their own initiative, and also as part of a busy team. This position is based in the Jubilee Day Surgery Centre (JDSC) and is primarily a Monday to Friday job with the some flexibility required as part of the working rota.
Main duties of the job
- Uphold excellent standards in customer service, dealing with patient queries associated with the service.
- To be responsible for booking patients into pre-assessment clinics and admitting patients to JDSC Theatres whilst ensuring that all demographic information held on the hospital computer system and in the patients' casenotes are correct.
- To input all attendances, outcomes and procedures onto the Meditech computer system.
- Respond to all enquiries telephone/visitors in a positive, tactful and helpful manner giving advice where necessary.
- To ensure administrative duties are carried out on a daily basis.
- Respond to all enquiries either on telephone or face-to-face in a positive, tactful and helpful manner giving advice where necessary.
- To ensure that notes are prepared for readily available for all planned attendances.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds.
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50(standard) or £55.50(enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50(standard) or £55.50(enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualification
Essential
- NVQ Level 2 or equivalent in Business Administration.
- Educated to GCSE level or equivalent
- ECDL
Knowledge and Experience
Essential
- The ability to prioritise work load, work on own initiative and work unsupervised.
- The ability to communicate and liaise with colleagues at all levels
- Willingness to undertake further training and personal development
- Excellent keyboard skills and computer literacy with a working knowledge of Microsoft Office Software, including Word, Excel, PowerPoint, Access & Outlook
- Ability to set up and maintain both paper and electronic filing/administrative systems & diaries
- Previous experience of working in a similar environment
Desirable
- A working knowledge of the Cerner EPR system would be advantageous
Person Specification
Qualification
Essential
- NVQ Level 2 or equivalent in Business Administration.
- Educated to GCSE level or equivalent
- ECDL
Knowledge and Experience
Essential
- The ability to prioritise work load, work on own initiative and work unsupervised.
- The ability to communicate and liaise with colleagues at all levels
- Willingness to undertake further training and personal development
- Excellent keyboard skills and computer literacy with a working knowledge of Microsoft Office Software, including Word, Excel, PowerPoint, Access & Outlook
- Ability to set up and maintain both paper and electronic filing/administrative systems & diaries
- Previous experience of working in a similar environment
Desirable
- A working knowledge of the Cerner EPR system would be advantageous
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
