Outpatient Receptionist

Job summary

Working Part time : 17.5 hours per week

We are looking for a highly motivated individual to provide a comprehensive Outpatient Reception Service to The Countess of Chester Hospital, as directed by the Team Leaders.

Candidates will be required to work shifts at nights and weekends, working 10 pm to 3 am and must be flexible to help us achieve a safe, kind and effective service.

Main duties of the job

• Providing a full outpatient reception service to the patients attending hospital.
• To ensure the accuracy of data on the hospital information system (EPR+) and timely production of statistics and information relating to a patients appointment.
• To be responsible for requesting and collecting case notes as necessary for short notice clinic appointments.
• To administer any changes relating to clinics ensuring current targets are still achieved and monitor clinic capacity using the hospital computer system ensuring all slots are utilised and clinics do not exceed prescribed numbers.
• To send appointment details and relevant correspondence to patients.
• To deal with enquiries from patients, wards, GP's and other departments.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.