Apprentice Support Secretary

Job summary

Working Full Time: 37.5 hours per week

An opportunity has arisen within the Community Paediatric secretarial team within the Women's & Children's Division for an Apprentice Support Secretary. In this role the post holder will provide secretarial support and administrative support to the Consultants and wider team.

We are looking for a highly motivated individual to provide a high standard of audio typing / clerical support. The successful candidate must be able to work using their own initiative, but also as part of a team.

Excellent communication and administrative skills are essential for this role, along with a keen eye for accuracy and detail. Organisational skills are also essential.

A working knowledge of general office procedures and Microsoft packages is required, but full training will be given in the use of Medisec and EPR+ software. Knowledge of medical terminology also would be an advantage.

Main duties of the job

• You will support the Team Leader by undertaking audio transcription and typing of clinic and miscellaneous digital dictation as and when required, whilst ensuring you maintain proficiency and accuracy in the use of medical terminology.
• You will support in the efficient and effective process of distributing correspondence out to all relevant parties.
• You will support the department by undertaking the scanning or filing of letters and diagnostic results into patients case notes, following the Health Records Guidelines.
• You will participate in the Team's post rota (for sending external correspondence), contributing to the preparation of letters and the sorting of incoming & outgoing post.
• You will develop a knowledge of other roles within the speciality teams, to support during incidents of absence and the maintenance of adequate cover.
• You will assist in locating and retrieving of case notes, from various areas of the trust using the case note tracking system ensuring case notes are tracked on the relevant computer system at all times.
• You will support in the effective and efficient communication with regards to patient care.
• You will assist the team with correspondence, telephone or personal enquiries relating to the specialty when the need arises.
• You will support the team in ensuring that shared systems are devised and utilised by all of the team.
• As part of your role you will actively engage in adhering to the Trust Values.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.