Medical Illustration Administrator

Job summary

Working Full time: 37.5 hours per week

We are a clinical service which see's patients from all areas of the Trust and designs patient information materials used by the Hospital.

You will provide support to the Head of Department Team. The post holder will provide efficient administrative and clerical support and contribute to the smooth running of the service. You will undertake a full range of duties and responsibilities associated with the post, maintaining confidentiality at all times. To assist the medical photographers with patients as required in the photographic studio. The role encompasses supporting with the management of clinical photographs produced in Medical Illustration and those produced by parents, carers and clinicians throughout the trust.

You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service and achieving excellence by providing a comprehensive administrative support to the team. You will be expected to work with minimum supervision but within a close-knit team. All work must be carried out in a timely and accurate manner, with confidentiality being maintained at all times.

The list below is to outline the main duties involved; however this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care. Please see the attached job description for more details.

Main duties of the job

1. Answering the department telephone and picking up any answerphone messages daily helping coordinate the workflow of the medical photographers.
2. Support with daily management of the departmental generic email inbox and department loan camera kits.
3. Dispatching photographs including printing/emailing/egress secure transfer both clinical and non-clinical requests including bereavement photographs and safeguarding photographs, which can sometimes be quite distressing in nature.
4. Actively participate in department and Trust meetings and contribute ideas to help improve workflow.
5. Assisting in the medical photography studio and other trust locations, for example with positioning, scaling, distraction and chaperoning.
6. Daily use of the Electronic Patient Records system (EPR) including Generating and accepting Cerner referrals to the department and use Exam Manager to complete the upload process.
7. Responsible for supporting the clinical photography team. This includes uploading, downloading, processing and moving of sensitive and confidential images between trust cameras and systems such as PACS, using Adobe Photoshop droplets, Nikon View NX and local server backup and archiving systems in line with department and Trust policy.
8. Adhere to all Trust and national data protection policy and law.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.