Job summary
Working Hours: Full time 37.5 hours
An exciting vacancy has arisen within the Facilities Services Department.
The post-holder will operate the Facilities Services Help Desk dealing with incoming requests as they arise and ensuring that the customer is afforded an efficient and exemplary response and service. Incoming requests will be received through a variety of mediums including email, on line portal and telephone; experience in communicating with a wide variety of staff and customers is essential as you will be required to work closely with other Trust staff at all levels.
Main duties of the job
As part of the Facilities Services Administration Team in addition to assisting with the Help Desk you will provide clerical and admin support to the wider Facilities Management Team .
The successful candidate should possess excellent IT skills and be fully proficient in the use of Microsoft Office applications (including 'Word' 'Excel' and 'Outlook')
Reliability, flexibility, and a common sense approach with a 'can do' attitude will also be essential attributes.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds.
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
- GCSE English (level C or above) or equivalent standards
- GCSE Maths (level C or above) or equivalent standards
Desirable
- ECDL in computer skills Experience in all applications of Microsoft Offic
Knowledge and Experience
Essential
- Typing/Keyboard skills
- Excellent telephone technique
- Comprehensive working knowledge of Microsoft Word Advanced Microsoft in Excel
- Understanding the need for complete confidentiality in all aspects of work where appropriate
Desirable
- Experience of staffing a helpdesk
- Competent in the creation of forms and tables
Person Specification
Qualifications
Essential
- GCSE English (level C or above) or equivalent standards
- GCSE Maths (level C or above) or equivalent standards
Desirable
- ECDL in computer skills Experience in all applications of Microsoft Offic
Knowledge and Experience
Essential
- Typing/Keyboard skills
- Excellent telephone technique
- Comprehensive working knowledge of Microsoft Word Advanced Microsoft in Excel
- Understanding the need for complete confidentiality in all aspects of work where appropriate
Desirable
- Experience of staffing a helpdesk
- Competent in the creation of forms and tables
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
