Support Secretary

Job summary

Working Part Time: 22.5 hours per week:

You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to deliver excellent secretarial support to the Department and Management Team, being accountable to the Team Leader and Assistant Service Manager.

You will be expected to work with minimal supervision, exercising independent judgement and using your own initiative. This position ensures an excellent level of Data Quality is maintained when dealing with confidential information in a sensitive manner. The role requires you to be aware of patients and staff members.

Main duties of the job

1. You will support the Team Leader by undertaking audio transcription and typing of clinic and miscellaneous digital dictation as and when required, whilst ensuring you maintain proficiency and accuracy in the use of medical terminology.2. You will participate in the efficient and effective process of distributing correspondence out to all relevant parties.3. You will support the department by undertaking the scanning or filing of letters and diagnostic results into patients case notes, following the Health Records Guidelines.4. You will support across specialities in the participation of the sorting and tracking of case notes, returning these back to file, putting them into labelled boxes ready for collection by portering staff.5. You will participate in the Team's post rota (for sending external correspondence), contributing to the preparation of letters and the sorting of incoming & outgoing post.6. You will assist in the photocopying, faxing and Scanning of any relevant documentation.7. On a short term basis and as directed, you will provide secretarial cover for others teams, meaning a knowledge of other roles within the speciality teams, to support during incidents of absence and the maintenance of adequate cover.8. You will support the consultants and your team by providing a comprehensive secretarial service.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.