Job summary
Working Full Time: 37.5 Hours Per Week
An exciting opportunity for a substantive Assistant Service Manager post has arisen within the Planned Care Division.
Accountable to the Directorate Manager, the Assistant Service Manager will provide support to the Service Manager in delivering effective operational management to a portfolio of specialties within the Division.
The post holder will provide leadership and management skills to enable the clinical specialties within their portfolio to meet its agreed aims and objectives within an efficient, effective and safe working environment. The post includes full line management responsibility for Secretarial Team Leaders within the specialty administration teams, ensuring consistency and fairness across the Directorate/Division.
Main duties of the job
The post holder is responsible for ensuring that day to day clinical activity runs as effectively and efficiently as possible. The ability to identify activity variances and pressures is essential, as is the ability to problem-solve and provide solutions in order to improve specialty performance against the required targets, including 18/26 week Referral to Treatment and Cancer 14/28/31/62 day standards.
Experience of target management and staff line management are essential for this post, and experience in healthcare management is desirable. Full training in Trust IT software will be provided.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
- Diploma / NVQ level IV in an administrative subject or equivalent
- Supervisory / Management certificate or qualification or relevant experience
- Evidence of managing a team
- Strong IT skills - Microsoft Excel / Access/ Word / PowerPoint / Outlook
Desirable
- Recognised management qualification or relevant experience
- RSA typing III or equivalent experience
Knowledge and Experience
Essential
- Experience of target management
- Experience of financial and budgetary management
- Experience of people/HR management
- Proven ability in analytical skills and managing and analysing information and data
- IT literate - Proficient in using Microsoft office applications and other software applications
Desirable
- Experience in healthcare management
Person Specification
Qualifications
Essential
- Diploma / NVQ level IV in an administrative subject or equivalent
- Supervisory / Management certificate or qualification or relevant experience
- Evidence of managing a team
- Strong IT skills - Microsoft Excel / Access/ Word / PowerPoint / Outlook
Desirable
- Recognised management qualification or relevant experience
- RSA typing III or equivalent experience
Knowledge and Experience
Essential
- Experience of target management
- Experience of financial and budgetary management
- Experience of people/HR management
- Proven ability in analytical skills and managing and analysing information and data
- IT literate - Proficient in using Microsoft office applications and other software applications
Desirable
- Experience in healthcare management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
