Support Secretary

Job summary

Working Full time : 37.5 hours per week

We are looking for someone to contribute and commit to promoting a positive team based attitude, striving for the highest standards of service and achieving excellence

We are looking for an enthusiastic, motivated individual to work as part of the Paediatric admin team.

You will be expected to provide administrative, clerical and typing support to the Paediatric team, working closely with a team of secretaries and be required to undertake a range of duties as appropriate.

You will be IT literate, flexible and enjoy working as part of a team and able to communicate effectively at all levels verbally and in writing.

Main duties of the job

Undertaking audio transcription and typing of clinic and miscellaneous digital dictation as and when required, whilst ensuring you maintain proficiency and accuracy in the use of medical terminology.

You will participate in the efficient and effective process of distributing correspondence out to all relevant parties.

You will support the department by undertaking the scanning or filing of letters and diagnostic results into patients case notes, following the Health Records Guidelines.

You will support across specialties in the participation of the sorting and tracking of case notes, returning these back to file, putting them into labelled boxes ready for collection by portering staff.

You will participate in the Team's post rota (for sending external correspondence), contributing to the preparation of letters and the sorting of incoming & outgoing post.

On a short term basis and as directed, you will provide secretarial cover for others teams, meaning a knowledge of other roles within the speciality teams, to support during incidents of absence and the maintenance of adequate cover.

You will support the consultants and your team by providing a comprehensive secretarial service.

You will be responsible in ensuring that you uphold excellent standards in customer service.

You will assist in locating and retrieving of case notes, from various areas of the trust using the case note tracking system ensuring case notes are tracked on the relevant computer system at all times.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.