Job summary
Working Full Time: 37.5 Hours Per Week
The Quality Improvement Facilitator will support the Quality team in developing project plans, identify key milestones and timescales to measure project progress.The Quality Improvement Facilitator will have skills in data collection with a knowledge of how data is used to support continuous improvement.The post holder will have experience of implementing quality improvement projects and interventions with an understanding of the importance of collaboration and shared working with stakeholders across the system and wider NHS.The Quality Improvement Facilitator will communicate, engage and build relationships with the teams and staff in relation to the quality agenda leading to improved patient experience and clinical outcomes.The post holder will support the Quality Matron and Head of Quality with the implementation and delivery of the quality programmes in line with existing structures and processes for measuring, monitoring, and improving clinical quality.The post holder will have responsibility for engaging with staff, providing guidance on data collection and analysis and contributing to reports and presentations for a range of internal and external stakeholders.The post holder will have a responsibility for ensuring that learning from experience is shared and disseminated to clinical teams.The list below is to outline the main duties involved; however, this is subject to change and will vary within the given role.
Main duties of the job
1. To support the delivery of all programmes within the Quality team portfolio.2. Utilise and apply quality improvement methodology across the programmes of work.3. Manage and take responsibility for a portfolio of quality assurance projects as directed by the Head of Quality or Quality Matron4. Plan and organise ''learning events' with relevant staff and teams to share learning and promote a learning culture.5. Support wards and clinical service to debrief and reflect on episodes of care and put into place improvement plans, to be delivered, establishing a culture of teamwork and cooperation and a climate of support that still holds people to account.6. Support the transfer of knowledge to support operational and clinical teams to deliver continuous improvements.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject, or equivalent work-related experience / training Further training or considerable experience in quality improvement, project management, supporting change management processes and learning events
Desirable
- Knowledge of quality improvement methodologies acquired through diploma or equivalent experience or training. Registered professional, for example, Nurse or Midwife with current NMC registration
Knowledge and Experience
Essential
- Basic knowledge or experience of quality improvement methodology in healthcare
- Project management skills and experience.
- Basic knowledge or experience of data analysis / interpretation
- Experience and understanding of evaluating and measuring the performance of health services
- Experience of working in a complex and fast-paced environment where adaption to the needs of service is required.
- An understanding of the laws relating to confidentiality, patient consent and data protection
- Experience of working in a quality improvement, safety, or governance role
- Experience of preparing reports and other documents to a high standard
- Experience of analysing data and information
- Experience of presenting information and reports
- Knowledge of quality measurement, monitoring and continuous improvement
- Knowledge of external regulatory requirements relating to clinical quality improvement
- An understanding of the laws relating to confidentiality, patient consent and data protection
Desirable
- Previous experience in quality improvement
- A good understanding of the health and social care environment and roles and responsibilities within it
- Experience of working in NHS or Health and Social Care
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject, or equivalent work-related experience / training Further training or considerable experience in quality improvement, project management, supporting change management processes and learning events
Desirable
- Knowledge of quality improvement methodologies acquired through diploma or equivalent experience or training. Registered professional, for example, Nurse or Midwife with current NMC registration
Knowledge and Experience
Essential
- Basic knowledge or experience of quality improvement methodology in healthcare
- Project management skills and experience.
- Basic knowledge or experience of data analysis / interpretation
- Experience and understanding of evaluating and measuring the performance of health services
- Experience of working in a complex and fast-paced environment where adaption to the needs of service is required.
- An understanding of the laws relating to confidentiality, patient consent and data protection
- Experience of working in a quality improvement, safety, or governance role
- Experience of preparing reports and other documents to a high standard
- Experience of analysing data and information
- Experience of presenting information and reports
- Knowledge of quality measurement, monitoring and continuous improvement
- Knowledge of external regulatory requirements relating to clinical quality improvement
- An understanding of the laws relating to confidentiality, patient consent and data protection
Desirable
- Previous experience in quality improvement
- A good understanding of the health and social care environment and roles and responsibilities within it
- Experience of working in NHS or Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
