Job summary
This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.
Subject to job matching
We are looking to appoint and seek enthusiastic and motivated booking clerks to support our Inpatient Booking Team and Outpatient Booking Team .
You will need to be computer literate, flexible and willing to learn new skills. You will be working within a multi-disciplinary team and must have a positive and proactive approach to work. You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face. Knowledge of medical terminology, administration and organisational experience is essential.
If you enjoy variety and would like to make a difference, we would like to hear from you.
The Trust is committed to staff training and extended roles and professional development is encouraged.
Hours per week: 37.5 (part time also considered)
**Please state clearly in the supporting information section of your application whether you are applying for an Inpatient role or Outpatient role**
Main duties of the job
To work as part of the Booking Team to plan, book and schedule appointments and schedule planned procedures ensuring that both Government and Trust targets are met.
Managing all new and follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible.
Working with the Manager to ensure that allcapacity is utilised efficiently and effectively.
Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- 5 GCSE's grade C (4) or equivalent (must include English)
- NVQ level 3 Business Administration or equivalent experience
Experience
Essential
- Previous administrative/ office experience
- Customer or patient service environment
- Experienced team worker
Desirable
Knowledge and Skills
Essential
- Experience of using electronic patient management systems or similar
- Knowledge of 18 Week referral to treatment
- Effective organisational skills
- Good communicator - able to deal with people at all levels.
- Able to work under own initiative and without direct supervision
- Knowledge of hospital patient administration systems or other computer-based systems for making appointments
- Working knowledge of Windows and Excel packages
- Awareness of current NHS policies, priorities and targets
Other Rolw Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Person Specification
Qualifications
Essential
- 5 GCSE's grade C (4) or equivalent (must include English)
- NVQ level 3 Business Administration or equivalent experience
Experience
Essential
- Previous administrative/ office experience
- Customer or patient service environment
- Experienced team worker
Desirable
Knowledge and Skills
Essential
- Experience of using electronic patient management systems or similar
- Knowledge of 18 Week referral to treatment
- Effective organisational skills
- Good communicator - able to deal with people at all levels.
- Able to work under own initiative and without direct supervision
- Knowledge of hospital patient administration systems or other computer-based systems for making appointments
- Working knowledge of Windows and Excel packages
- Awareness of current NHS policies, priorities and targets
Other Rolw Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
