Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**
The Discharge Lounge has significantly improved hospital efficiency by offering discharged patients a space to await transport and receiving take-home medication promptly. Data indicates an enhanced patient experience, attributed to quicker medication processing, earlier transport availability, and exceptional care from our dedicated team.
Support Worker responsibilities include coordinating with wards to bring patients to the lounge, caring for those awaiting discharge, managing transport bookings, facilitating communication with families and care providers for discharge arrangements. The role involves driving the hospital trust vehicle, acting as an escort for patients with additional needs and handling equipment and medication deliveries.
Additionally, the post holder will assist the Site Manager, participate in patient transfers from wards and the Emergency Department (ED) and providing HCA support, within the limitations of the role, to all emergency and inpatient areas dependent on demand. The position requires working unsociable hours, encompassing a full rotation of days, nights, and weekend shifts.
Hours per week: 37.5
Main duties of the job
The Discharge Lounge has a small team of substantive staff, but they are required to communicate widely with staff, services, and external providers to the hospital; therefore, excellent communication skills are an essential element of the job.
Liaise closely with hospital wards to bring patients to the Discharge Lounge, complete relevant SBAR for the safe transfer of the patient.
Provide assistance and support to patients awaiting discharge, including nourishment and care needs These would includecontinence care and supporting patients to the toilet, pressure area care, use of oxygen, taking observations
Responsible for problem solving and proactively working with the MDT to manage and facilitate the booking of transport for discharged patients.
Working flexibly and proactively to ensure the most efficient use of all available means of transport to discharge patients safely and comfortably.
Communicate effectively with families, care providers and discharge coordinators regarding discharge arrangements
Ensure clear and concise communication with relevant hospital staff, including ward staff and site team.
Collaborate with the Discharge Lounge team, site manager and discharge coordinators to ensure a smooth and efficient patient discharge process.
Ensure appropriate escalation of any issues to the site manager in a timely manner, preventing delayed discharges.
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Please be aware that this post requires an Enhanced with Barred list Disclosure and Barring Service (DBS) check, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on theVisas and immigration - GOV.UK (www.gov.uk)
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on theVisas and immigration - GOV.UK (www.gov.uk)
Person Specification
Qualifications
Essential
- GCSE in Maths and English or equivalent, grade C or above
- NVQ level 3
Desirable
Knowledge & Skills
Essential
- Knowledge & understanding of the Data Protection Act and how to apply it in the workplace setting.
- IT literate with keyboard skills.
- Ability to communicate effectively with patients and multidisciplinary teams.
- Ability to work flexibly and autonomously, prioritising tasks and actions, both on own initiative but also as part of a team.
- Demonstrate sound decision-making skills.
- Knowledge of East Cheshire geographical area
- Awareness of health and safety issues in relation to the transportation of patients.
- Confident with driving large vehicle (minibus)
Desirable
- Knowledge of Trust targets and priorities
Experience
Essential
- Caring for patient in an NHS setting
- Dealing directly with members of the public and having an ability to remain objective when dealing with difficult situations
Desirable
- Previous transport driving experience
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Person Specification
Qualifications
Essential
- GCSE in Maths and English or equivalent, grade C or above
- NVQ level 3
Desirable
Knowledge & Skills
Essential
- Knowledge & understanding of the Data Protection Act and how to apply it in the workplace setting.
- IT literate with keyboard skills.
- Ability to communicate effectively with patients and multidisciplinary teams.
- Ability to work flexibly and autonomously, prioritising tasks and actions, both on own initiative but also as part of a team.
- Demonstrate sound decision-making skills.
- Knowledge of East Cheshire geographical area
- Awareness of health and safety issues in relation to the transportation of patients.
- Confident with driving large vehicle (minibus)
Desirable
- Knowledge of Trust targets and priorities
Experience
Essential
- Caring for patient in an NHS setting
- Dealing directly with members of the public and having an ability to remain objective when dealing with difficult situations
Desirable
- Previous transport driving experience
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
