Job summary
We are looking for a confident and enthusiastic Operational Services Manager to join a well-established Planned Care operational management team, based at Macclesfield District General Hospital.
You will be an experienced, visible, and compassionate leader, supporting operational and clinical teams to deliver high quality care.
With a proven track record of collaborative working and engagement, you will be able to demonstrate service improvement and delivery of performance standards.
You will ensure delivery of Trauma and Orthopaedic service along a portfolio of other services within a clinically and financially sustainable model.
Specifically, the post holder will work with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the services to enable the sustained delivery of key operational targets.
The post holder will be responsible for the line management of the Operational Support manager and a variety of nursing and clinical teams within the portfolio. The post holder will support to the General Manager for Planned Care.
Hours per week: 37.5
Main duties of the job
- To support a culture of strong visible leadership within the Trust, and an environment in which staff are valued and respected.
- Provide managerial leadership to staff in services within the remit of the role ensuring that policies and procedures are adhered to and implemented.
- To ensure that staff reporting to this post are valued, supported and clear what is expected of them.
- To ensure patient access are delivered and maintained.
- To ensure that changes to workforce policies are implemented across the area and that this is done consistently.
- To investigate and respond to complaints within the specified timeframe, analysing and monitoring data collected and collated to ensure that appropriate actions are identified, corrective and preventative measures are put in place as required and that learning is shared within the teams.
- Undertake regular audit of adherence to associated local and national policie
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Please be aware that this post requires a Standard Disclosure and Barring Service (DBS) check, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience
Desirable
- Post graduate qualification in relevant subject
Skills
Essential
- Ability to lead and direct clinical teams and proactively manage performance to ensure delivery of key operational standards
- Ability to write clear and concise reports and present information relevant to sphere of responsibility within agreed timescales
- Excellent communicator with effective persuasion and negotiation skills and the ability to motivate and influence others
- Presentation/associated IT skills including Microsoft Word, Excel and PowerPoint applications
- Ability to manage projects and complex tasks requiring analytical and problem-solving skills
Knowledge & Experience
Essential
- Operational experience of managing NHS services
- Budgetary management, cost improvement planning and quality impact assessment
- Good track record of internal and external partnership working
- Management of employee relations in accordance with HR policies and procedures
- Practical experience of leading change management agendas
- Understanding of governance framework, risk assessment appraisal and mitigation
- Proven experience of creating opportunities through partnership working
- Regulations and accreditation
Specific Job Requirements
Essential
- Excellent leadership skills
- Effective team worker
- Understanding of key performance standards including 18 weeks referral to treatment, cancer and diagnostic access
- Cross organisational working to support effective SLA management
- Ability to prioritise and manage demanding workloads, planning and delivering agreed milestones
- Ability to challenge existing practice and promote continuous quality improvement
- Proven experience of service development, transformation and improvement
Other
Essential
- Evidence of continuing professional development
- Ability to travel across sites
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience
Desirable
- Post graduate qualification in relevant subject
Skills
Essential
- Ability to lead and direct clinical teams and proactively manage performance to ensure delivery of key operational standards
- Ability to write clear and concise reports and present information relevant to sphere of responsibility within agreed timescales
- Excellent communicator with effective persuasion and negotiation skills and the ability to motivate and influence others
- Presentation/associated IT skills including Microsoft Word, Excel and PowerPoint applications
- Ability to manage projects and complex tasks requiring analytical and problem-solving skills
Knowledge & Experience
Essential
- Operational experience of managing NHS services
- Budgetary management, cost improvement planning and quality impact assessment
- Good track record of internal and external partnership working
- Management of employee relations in accordance with HR policies and procedures
- Practical experience of leading change management agendas
- Understanding of governance framework, risk assessment appraisal and mitigation
- Proven experience of creating opportunities through partnership working
- Regulations and accreditation
Specific Job Requirements
Essential
- Excellent leadership skills
- Effective team worker
- Understanding of key performance standards including 18 weeks referral to treatment, cancer and diagnostic access
- Cross organisational working to support effective SLA management
- Ability to prioritise and manage demanding workloads, planning and delivering agreed milestones
- Ability to challenge existing practice and promote continuous quality improvement
- Proven experience of service development, transformation and improvement
Other
Essential
- Evidence of continuing professional development
- Ability to travel across sites
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
