Job summary
The Outpatient Booking Team are looking for a well-organised, self-confident and proactive individual to work in a very busy and demanding environment, either alone or as part of the team.
Work is time sensitive and target driven and will involve liaising with patients , clinical staff and managers at all levels. Good communication skills will also be required in this role.
The role offers ownership of own workload and good team spirit with excellent support.
The successful applicants will have previous administrative experience and ideally knowledge of NHS computer systems and will have worked in a hospital environment along with having excellent customer service skills. They will be able to work independently once fully trained but will also be a key member of the team.
Hours per Week: Full and Part time roles available
Monday-Friday 8-4.30pm
Main duties of the job
Working as part of the specialty operational team to plan and book the outpatients appointments , ensuring maximum clinic utilisation, re-scheduling of cancelled patients and ensuring the service works within the guidelines for delivery of the national 18 week referral to treatment target.
The post-holder will provide an efficient and effective administrative and booking service for the Planned Care directorate. The post requires good organisational and keyboard skills and a professional telephone manner.
The post-holder will be expected to work closely with colleagues across the multi-disciplinary teams, using their initiative and decision making within agreed service guidelines and local and national targets.
About us
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. An organisation with a real sense of community we actively support and develop our staff to ensure our patients receive the best quality care, delivering the right care first time, every time.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent, grade C or above. Must include English.
- Working towards NVQ (National Vocational Qualification) level 3 or equivalent experience
Desirable
- ECDL (European Computer Driving License)
Experience
Essential
- Previous office admin experience
Knowledge and Skills
Essential
- Knowledge of hospital patient administration systems or other computer based systems for making appointments.
- Working knowledge of windows and excel packages
- Sound understanding of confidentiality and Data Protection Act 1998
- Strong written and verbal communication skills and an ability to deal with sensitive issues
- Customer care
- Knowledge of office procedures
- Awareness of current NHS policies, priorities and targets
- Keyboard skills
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details.
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent, grade C or above. Must include English.
- Working towards NVQ (National Vocational Qualification) level 3 or equivalent experience
Desirable
- ECDL (European Computer Driving License)
Experience
Essential
- Previous office admin experience
Knowledge and Skills
Essential
- Knowledge of hospital patient administration systems or other computer based systems for making appointments.
- Working knowledge of windows and excel packages
- Sound understanding of confidentiality and Data Protection Act 1998
- Strong written and verbal communication skills and an ability to deal with sensitive issues
- Customer care
- Knowledge of office procedures
- Awareness of current NHS policies, priorities and targets
- Keyboard skills
Other Role Requirements
Essential
- Please refer to the Job Description and Person Specification for further details.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
