Job summary
Are you looking for your next career move?
We are looking for an experienced, dynamic and confident leader who will put the needs of patients and Trust stakeholders first, as well as having the ability to robustly contract manage a mature and collaborative Decontamination Services Agreement (DSA). This is a unique collaborative agreement enjoyed betweenNorthern Lincolnshire and Goole NHS Foundation Trust (NLaG)and United Lincolnshire Teaching Hospitals NHS Trust (ULTH).
The purpose of the DSA is to achieve a consistent, efficient, safe, and economical decontamination service to support the provision of clinical services across Lincolnshire. The service provider sterilises reusable instruments across the main hospital sites as well as community practices via processing units based within the footprint of Lincoln County Hospital and Diana Princess of Wales Hospital.
Acting as the central point of contact for both hospital Trusts, the successful candidate will be the principal interface between the service provider and key Trust stakeholders. The Customer's Manager is the sole individual across both Trusts who has an inherent understanding of the contract, its mechanisms, and obligations. The exciting challenge is managing these commercial complexities whilst working in a public-sector healthcare setting, with each hospital having its own diverse day-to-day needs/expectations.
Main duties of the job
The Customer's Manager shall act as the principal interface between the Customer and the Other Customer and the Services Provider in relation to all matters relating to the DSA and the Similar Agreements respectively and establish appropriate relationships with the Services Provider's Manager. The Customer's Manager is to exercise the functions and powers of the Customer in relation to the Services as are identified in the DSA. The Customer's Manager is to always act in the best interests of the Customer in its relationship with the Services Provider.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about The Humber Health Partnership and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about The Humber Health Partnership and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education & Qualifications
Essential
- Relevant degree level qualification
- Membership of the Institute of Decontamination Sciences or equivalent experience.
- Demonstrate evidence of continuing professional development and training
Desirable
- Relevant management qualification
- Health and Safety Awareness/ IOSH / COSHH
Knowledge, Training & Experience
Essential
- At least 3 years in a senior position managing a sterile service department in a large organisation
- Detailed knowledge of decontamination legislation relating to the reprocessing of re-usable medical devices.
- Ability to understand, interpret and resolve complex decontamination contract issues
- Experience of managing within a Budget
- Experience of quality systems and auditing procedures
- Leadership skills and evidence of innovation and best practice
- Computer literate
- Possesses Analytical skills
- Detailed knowledge of European national standards/decontamination processing equipment, procedures and documentation
Desirable
- Knowledge and skills to advise a Joint Management Board on best practice and compliance legislative requirements
- Experience of managing a contract and / or budget in a commercial environment.
Communication & Interpersonal Skills
Essential
- Interpersonal, influencing, negotiating and leadership skills.
- Experience in change management processes.
Desirable
- Ability to manage a wide range of stakeholder interests including clinicians, senior managers from two Trusts and joint venture partner
Person Specification
Education & Qualifications
Essential
- Relevant degree level qualification
- Membership of the Institute of Decontamination Sciences or equivalent experience.
- Demonstrate evidence of continuing professional development and training
Desirable
- Relevant management qualification
- Health and Safety Awareness/ IOSH / COSHH
Knowledge, Training & Experience
Essential
- At least 3 years in a senior position managing a sterile service department in a large organisation
- Detailed knowledge of decontamination legislation relating to the reprocessing of re-usable medical devices.
- Ability to understand, interpret and resolve complex decontamination contract issues
- Experience of managing within a Budget
- Experience of quality systems and auditing procedures
- Leadership skills and evidence of innovation and best practice
- Computer literate
- Possesses Analytical skills
- Detailed knowledge of European national standards/decontamination processing equipment, procedures and documentation
Desirable
- Knowledge and skills to advise a Joint Management Board on best practice and compliance legislative requirements
- Experience of managing a contract and / or budget in a commercial environment.
Communication & Interpersonal Skills
Essential
- Interpersonal, influencing, negotiating and leadership skills.
- Experience in change management processes.
Desirable
- Ability to manage a wide range of stakeholder interests including clinicians, senior managers from two Trusts and joint venture partner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
