Northern Lincolnshire and Goole NHS Foundation Trust

Validation & Tracking Officer

Information:

This job is now closed

Job summary

Patient flow is one of the cornerstones of the Trust commitment to our patients. Effective administration provides the ability to ensure the patient is the focus of the activity and ensures a successful and valuable journey from referral to discharge for all patients. Please note that there are 5 x band 3 roles available on this vacancy.

The patient services team provides a varied support to the clinical Divisions in the form of a validation service ensuring routine and ad hoc validation is completed, monitoring and escalation of processes and services is completed as required, a service of registering referrals as soon as they are received into the Trust, a service of ensuring expedited patients are managed appropriately.

This role will work in conjunction with the patient access team leaders to ensure each of the elements of this role are managed, allocated and prioritised to suit the needs of the patient and the service.

Working as part of an effective team having the ability to communicate complex data around the validation rules to staff of all grades and disciplines, taking into account any barriers to understanding and differing levels of participation.

Main duties of the job

  • Excellent knowledge of the 18 week rule suite, associated guidelines and local Trust Access Policy
  • Monitor eRS worklists, and work with the Patient Access Activity Co-ordinator to ensure escalation is carried out when required following agreed escalation processes
  • Ensure attention to detail is maintained at all times
  • Input and retrieve information from a variety of clinical systems in accordance with departmental guidelines and information governance
  • Work effectively as part of a central validation team to ensure pathways are validated and corrected
  • Maintain records of validation in line with established data capture processes to enable an audit of the validations fulfilled on a daily basis
  • Assisting, planning and carrying out of validation audits against administrative systems and Health Records on a monthly basis
  • Ensure confidentiality and security of data in accordance with organisational requirements, and in line with the General Data Protection Regulation
  • Use patient Health Records, existing databases, PAS and various clinical systems to formulate pathway data on individual patients, making judgements and assessments on pathways to correctly reflect patients waiting times
  • Work with a 'problem solving approach' in order to analyse to identify solutions resolving daily issues as they arise and escalate where appropriate
  • Raise any issues of information not being available or missing as appropriate.

About us

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Details

Date posted

13 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

208-963522-24-2

Job locations

Trustwide - base to be agreed

Scunthorpe/Goole/Grimsby - base to be agreed

DN15 7BH


Job description

Job responsibilities

The patient services team provides a varied support to the clinical Divisions in the form of a validation service ensuring routine and ad hoc validation is completed, monitoring and escalation of processes and services is completed as required, a service of registering referrals as soon as they are received into the Trust, a service of ensuring expedited patients are managed appropriately.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Job description

Job responsibilities

The patient services team provides a varied support to the clinical Divisions in the form of a validation service ensuring routine and ad hoc validation is completed, monitoring and escalation of processes and services is completed as required, a service of registering referrals as soon as they are received into the Trust, a service of ensuring expedited patients are managed appropriately.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Person Specification

Education and qualifications

Essential

  • oGCSE or equivalent in English and Math's, grades A-C or equivalent experience
  • oNVQ level II in business administration/customer care or acquired equivalent experience

Occupational experience

Essential

  • oExperience of using full range of IT systems and patient data systems
  • oData quality management
  • oExperience of working in a multi- disciplinary team
  • oCustomer Care experience

Desirable

  • oExperience of working in the NHS
  • oExperience of working in a healthcare setting
Person Specification

Education and qualifications

Essential

  • oGCSE or equivalent in English and Math's, grades A-C or equivalent experience
  • oNVQ level II in business administration/customer care or acquired equivalent experience

Occupational experience

Essential

  • oExperience of using full range of IT systems and patient data systems
  • oData quality management
  • oExperience of working in a multi- disciplinary team
  • oCustomer Care experience

Desirable

  • oExperience of working in the NHS
  • oExperience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Trustwide - base to be agreed

Scunthorpe/Goole/Grimsby - base to be agreed

DN15 7BH


Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Trustwide - base to be agreed

Scunthorpe/Goole/Grimsby - base to be agreed

DN15 7BH


Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Team Leader

Jo Horsfall

Jhorsfall@nhs.net

03033302622

Details

Date posted

13 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

208-963522-24-2

Job locations

Trustwide - base to be agreed

Scunthorpe/Goole/Grimsby - base to be agreed

DN15 7BH


Supporting documents

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