Job summary
A position has become available for an IT Support Assistant to be part of our IT Operational Team based at Lincoln County Hospital. The role will provide 1st line support in the day-to-day administration of our clinical systems; answer and action any calls regarding a variety of IT issues; qualify and log calls regarding specialism and priority.
We are looking for someone with a real passion and knowledge for IT support, a problem solver and eager to learn. You will have a great opportunity to learn a variety of new IT skills and gain excellent experience in a healthcare setting, working as part of a close knit team.
Main duties of the job
The post holder will assist with providing support to facilitate the function of the Path Links IT systems. The post holder will be expected to partake in the day-to-day operations in order to support the Path Links IT Team in the day-to-day administration of its clinical systems.The provision of robust IT services is a critical component supporting the delivery of 24/7 services to the health community of Lincolnshire.The post holder will be required to assist in the research, evaluation, design, implementation and support of current and future developments to include:- Trust Wide LIMS deployment- Cellular Pathology Digital Imaging - Software developments to support LEAN and Six Sigma practices- Network and web based applications- Discipline specific IT applications- Networked communication systemsThere will be a requirement to adapt flexibly to the needs of the service in response to Trust activity and workloads. Whilst primarily based on one site (Lincoln), inter-site travelling, using Trust Pool Cars, is expected on an as required basis, across all sites across Greater Lincolnshire. The post holder will be required to work both independently and as part of a team, seeking advice as required from the Pathology Medical/Scientific staff and the Path Links IT Team as appropriate, being guided by Standard Operating Procedures, protocols, appropriate materials and established performance criteria.
About us
Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education and qualifications
Essential
- European Computer Driving License (ECDL) or equivalent knowledge
- Good general education (4 GCSE or equivalent including Maths and English)
- Full driving licence
- Evidence of further training or equivalent experience in the use of IT
Desirable
- Evidence of further academic achievement in an IT or related subject
- Customer service qualification or equivalent experience
Occupational experience and abilities
Essential
- Broad knowledge of IT software and hardware
- Good clerical skills
- Good verbal and written communication skills
- Good knowledge and/or equivalent experience in using Microsoft Operating Systems and Microsoft O365 applications
Desirable
- Have undertaken a period of work within an administrative, customer-focused or health-focused environment
- Demonstrable experience of first line IT technical support
Personal Qualities
Essential
- A friendly, helpful and approachable manner with an acute sense of detail
- Good problem solving abilities
- Ability to work within a team and independently, prioritising workload as appropriate
- Ability to quickly adapt to changes within the IT environment
Desirable
- Good self-organisational skills demonstrating the ability to use initiative
- Good conflict resolution skills
Person Specification
Education and qualifications
Essential
- European Computer Driving License (ECDL) or equivalent knowledge
- Good general education (4 GCSE or equivalent including Maths and English)
- Full driving licence
- Evidence of further training or equivalent experience in the use of IT
Desirable
- Evidence of further academic achievement in an IT or related subject
- Customer service qualification or equivalent experience
Occupational experience and abilities
Essential
- Broad knowledge of IT software and hardware
- Good clerical skills
- Good verbal and written communication skills
- Good knowledge and/or equivalent experience in using Microsoft Operating Systems and Microsoft O365 applications
Desirable
- Have undertaken a period of work within an administrative, customer-focused or health-focused environment
- Demonstrable experience of first line IT technical support
Personal Qualities
Essential
- A friendly, helpful and approachable manner with an acute sense of detail
- Good problem solving abilities
- Ability to work within a team and independently, prioritising workload as appropriate
- Ability to quickly adapt to changes within the IT environment
Desirable
- Good self-organisational skills demonstrating the ability to use initiative
- Good conflict resolution skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
