Medical Secretary - ENT

Northern Lincolnshire and Goole NHS Foundation Trust

This job is now closed

Job summary

- Job share considered

- Fixed term / secondment opportunity considered

- Variable hours up to full time considered

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Previous applicants need not apply

Main duties of the job

Outpatient Pathway1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and specialty SOP.2. Schedule new and follow up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done. Offering choice wherever is possible.3. Ensure any diagnostic and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts and are available before clinic day.2Medical Secretary JD4. Co-ordinate appointments and procedures at other hospitals and organisations, where required.5. Ensure clinic outcomes are recorded accurately on PAS, including those for offsite clinics.6. Lead on the completion of clinic cancellation forms and process according to SOP.7. Reschedule outpatient clinics as requested, in line with waiting time targets8. Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP.9. Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.10. Recognise when patients are on cancer pathways and, liaise with Cancer Trackers to ensure patients are handed over appropriately.

About us

We're a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt 'best practice' so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

Should we receive a high volume of applications for this vacancy, the advert may be closed earlier than stated. To view a full job description and person specification please see attachments on this advert.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

208-CDE999-24-4

Job locations

Grimsby

Scartho Road

Grimsby

DN33 2BA

Job description

Job responsibilities

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Job description

Job responsibilities

Person Specification

Education

Essential

RSA III or equivalent administration
GCSE or equivalent in English and Maths, grades A-C or equivalent
NVQ level II in business administration/customer care or equivalent experience

Desirable

Dictate IT experience
Experience on Ecamis

Occupational experience

Essential

Experience of using full range of IT and patient data systems
Experience of using Microsoft Office
Experience of scheduling appointments
Experience of working in a multi-disciplinary team
Customer Care experience

Desirable

Experience of working in the NHS
Experience of using digital dictation systems
Conflict resolution skills
Experience of working in a healthcare setting
Experience of handling patient complaints

Person Specification

Education

Essential

RSA III or equivalent administration
GCSE or equivalent in English and Maths, grades A-C or equivalent
NVQ level II in business administration/customer care or equivalent experience

Desirable

Dictate IT experience
Experience on Ecamis

Occupational experience

Essential

Experience of using full range of IT and patient data systems
Experience of using Microsoft Office
Experience of scheduling appointments
Experience of working in a multi-disciplinary team
Customer Care experience

Desirable

Experience of working in the NHS
Experience of using digital dictation systems
Conflict resolution skills
Experience of working in a healthcare setting
Experience of handling patient complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information