Northern Lincolnshire and Goole NHS Foundation Trust

Path Links IT Support Officer

Information:

This job is now closed

Job summary

Operating within the Directorate of the Chief Operating Officer, Path Links is a single management network pathology service across two acute Trusts, via seven hospital sites throughout Greater Lincolnshire.

A single Pathology Laboratory Information Management System (LIMS), Dedalus iLaboratory/Apex is in operation across all sites and disciplines supplemented by a number of commercial systems and 'in-house' bespoke I.T. applications. Funding has been secured to replace the LIMS system with the project to complete by end March 2025.

Main duties of the job

Technical / Operational Duties

  • The post holder will provide a lead role in coordinating the maintenance of IM&T systems within the Pathology Directorate both during the normal working day ensuring that local and national guidelines are adhered to and any change in one Directorate, does not adversely affect another.
  • The post holder will take part in the 'out of hours' rota, providing 365x24x7 IT support for Pathology, with other members of the Path Links Pathology Computer Support Group (CSG), to include liaison with the system suppliers and Trust IT personnel as required.
  • The post holder will help coordinate the CSG which consists of Directorate leads from Blood Sciences, Microbiology, Blood Transfusion and Cellular Pathology.
  • The post holder will make recommendations and contribute to the final decision in the purchase of computer hardware and software. This will involve inventory maintenance to deliver a rolling programme of equipment replacement.
  • The post holder will work as part of a core support team to provide high quality, efficient IM&T service support for Path Links and the Trust, including support for the Path Links IM&T System and Technical Support Managers, Directorate leads and other IT professionals as required.

About us

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Details

Date posted

09 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

208-B823CE-24-1

Job locations

Lincoln County Hospital

Greetwell Road

Lincoln

DN33 2BA


Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

Essential

  • oSound educational background to A-Level or equivalent IT qualification
  • oAdvanced ECDL or other equivalent IT qualification
  • oEducated to at minimum GCSE level in Maths and English

Desirable

  • oEvidence of academic achievement, preferably to Degree level in IT or equivalent experience
  • oSkills or qualifications related to ITIL Service Management
  • oCustomer Service qualifications or acquired equivalent experience

Occupational Experience

Essential

  • oProficient in the use of the Microsoft suite of products, including OS, Office365 and Teams
  • oDemonstrable experience and practical knowledge in addressing a range of software and hardware faults
  • oDemonstrable ability to communicate effectively using a variety of means to varying grades of staff

Desirable

  • oExperience of IT Support within an NHS setting
  • oPrevious experience working within an NHS Pathology setting
  • oDemonstrable experience working under various project management methodologies such as PRINCE2, Agile, etc.
  • oPrevious Server management experience
  • oAdvanced skills in the extraction, manipulation, visualisation and interpretation of data
  • oPrevious experience of testing and quality assurance
Person Specification

Education and Qualifications

Essential

  • oSound educational background to A-Level or equivalent IT qualification
  • oAdvanced ECDL or other equivalent IT qualification
  • oEducated to at minimum GCSE level in Maths and English

Desirable

  • oEvidence of academic achievement, preferably to Degree level in IT or equivalent experience
  • oSkills or qualifications related to ITIL Service Management
  • oCustomer Service qualifications or acquired equivalent experience

Occupational Experience

Essential

  • oProficient in the use of the Microsoft suite of products, including OS, Office365 and Teams
  • oDemonstrable experience and practical knowledge in addressing a range of software and hardware faults
  • oDemonstrable ability to communicate effectively using a variety of means to varying grades of staff

Desirable

  • oExperience of IT Support within an NHS setting
  • oPrevious experience working within an NHS Pathology setting
  • oDemonstrable experience working under various project management methodologies such as PRINCE2, Agile, etc.
  • oPrevious Server management experience
  • oAdvanced skills in the extraction, manipulation, visualisation and interpretation of data
  • oPrevious experience of testing and quality assurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

DN33 2BA


Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

DN33 2BA


Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Path Links IT and Development Manager

Ian Storr

ian.storr1@nhs.net

01205446320

Details

Date posted

09 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

208-B823CE-24-1

Job locations

Lincoln County Hospital

Greetwell Road

Lincoln

DN33 2BA


Supporting documents

Privacy notice

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