Northern Lincolnshire and Goole NHS Foundation Trust

Talent Acquisition Officer - Pastoral and Onboarding

Information:

This job is now closed

Job summary

Do you consider yourself a People Person?

Are you a natural when it comes to providing outstanding customer service and forming excellent working relationships?

Are you looking for a rewarding job that is anything but mundane and promises variety and job satisfaction?

Then look no further!

The Talent Acquisition team is a unique award-winning team designed to attract candidates to work at the Trust using non-traditional recruitment methods. This involves pro-actively recruiting national and international candidates to our hard to fill vacancies and supporting them throughout their journey with us. As the Talent Acquisition Officer for Pastoral and Onboarding support, you will be tasked with ensuring that all candidates relocating to us have an outstanding end to end candidate experience and in doing so, we maintain our high standards being an employer of choice.

In providing pastoral care you will act as the primary point of contact to our national and international candidates both pre and post arrival, ensuring that their move to the area/UK runs seamlessly. You will be on hand to provide support and much needed guidance which includes securing suitable housing, integrating into the local community and supporting the families.

Success in this post is having the ability to go the extra mile in making our staff feel welcomed and supported during their transition to us and forming excellent working relationships with members of the wider teams. You will need to be empathetic, flexible and adapt easily to meet the needs of service.

Main duties of the job

  • Work directly with the Talent Acquisition Manager on specific onboarding and pastoral care recruitment projects
  • Work with the wider Recruitment and Talent teams to ensure outstanding customer service for the benefit of the candidate experience and to ensure the Trust is seen as an employer of choice
  • Will support with building relationships and networks internal to the Trust and to continually build innovative ways to improve the onboarding experience of new starters, such as helping managers design bespoke induction programmes
  • Meet with new candidates, pre and post arrival to build a strong rapport to build confidence and exhibit exceptional supportive communication skills.
  • Work closely with different organisations external to the Trust, building strong connections with the local community
  • Ensure all candidates are supported in their relocation to the local area and/or UK, inclusive of accommodation requirements, opening bank accounts, registration with dentists/GPs, supporting integration into the local community, introductions to places or worship and any other requirements of the candidate.
  • Act as the primary point of contact for new starters requiring pastoral and onboarding support, with support and guidance of wider team where needed.
  • Ensure all candidates are met with Kindness, Courage & Respect and promote inclusivity and a sense of belonging.
  • Accompany new candidates to appointments and meetings where required.

About us

We're a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt 'best practice' so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

Should we receive a high volume of applications for this vacancy, the advert may be closed earlier than stated. To view a full job description and person specification please see attachments on this advert.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".

Please be aware that all newemployees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Details

Date posted

03 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

208-10F3EC-23-2

Job locations

Diana Princess of Wales Hospital & Scunthorpe General Hospital

Grimsby & Scunthorpe

DN332BA


Job description

Job responsibilities

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Job description

Job responsibilities

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Person Specification

Education and Qualifications

Essential

  • Good Levels of general Education at A Level or equivalent
  • L3 CIPD Certificate in Personnel Practice or equivalent or equivalent experience in customer service roles
  • Evidence of continued educational and professional development

Desirable

  • Qualification is customer service

Occupational Experience

Essential

  • Client or Candidate Management experience
  • Customer service experience at a higher level
  • Experience of working within a workforce function (Human resource, Recruitment, Workforce development, Organisational development, Marketing, Communications)

Desirable

  • Experience of working within the NHS in a customer facing pastoral care role
  • Experience of complex working environment
  • Experience of working in a recruitment setting
Person Specification

Education and Qualifications

Essential

  • Good Levels of general Education at A Level or equivalent
  • L3 CIPD Certificate in Personnel Practice or equivalent or equivalent experience in customer service roles
  • Evidence of continued educational and professional development

Desirable

  • Qualification is customer service

Occupational Experience

Essential

  • Client or Candidate Management experience
  • Customer service experience at a higher level
  • Experience of working within a workforce function (Human resource, Recruitment, Workforce development, Organisational development, Marketing, Communications)

Desirable

  • Experience of working within the NHS in a customer facing pastoral care role
  • Experience of complex working environment
  • Experience of working in a recruitment setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Diana Princess of Wales Hospital & Scunthorpe General Hospital

Grimsby & Scunthorpe

DN332BA


Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Diana Princess of Wales Hospital & Scunthorpe General Hospital

Grimsby & Scunthorpe

DN332BA


Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Talent Acquisition Manager

Melanie Bunyan

melanie.bunyan@nhs.net

Details

Date posted

03 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

208-10F3EC-23-2

Job locations

Diana Princess of Wales Hospital & Scunthorpe General Hospital

Grimsby & Scunthorpe

DN332BA


Supporting documents

Privacy notice

Northern Lincolnshire and Goole NHS Foundation Trust's privacy notice (opens in a new tab)