Team Leader

Job summary

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

The post holder will be required to supervise and manage the outpatient Reception Team and the Band 3 Supervisor. The post holder will also support the Outpatient Directorate in achieving NHS national targets and any internal KPI performance indicators. The post holder will deal with queries from staff and promote the importance of accurate and up to date patient demographics and data quality in Careflow. The post holder will promote professional standards in patient care. It is anticipated that the post holder will be available throughout the day and be the first line contact to deal with any staffing concerns, aiming for resolution in the first instance before escalating to the Operational Services Manager.

Main duties of the job

o Communicate work procedures within the team to ensure that the needs of the service have been met. o To work with the Outpatients Reception Team to ensure that we achieve any internal key performance indicators. o Complete Staff PDR's, training, sickness and competencies o To manage staff in accordance to Trust policies. o Ensure there is a communication process in place to escalate all training developments to the outpatient teams. o Supervise any trainees, ensuring that process and procedure are not compromised due to inadequate training o Identify any training that needs to take place due to patient standards not being adhered to or due to complaints. o Able to manage frequently changing operational requirements. o To take responsibility for any patient issues ensuring that all staff do the same. o To be responsible for sharing examples of good practice and help set up new administration systems if required to improve patient experience. o Implement policies and propose changes to practices, procedures in own work area. o The team leader will be required to support where there are any short fall in staffing levels throughout the management team oThe post holder will be responsible for ensuring that their practise and documentation is consistent with the Patient Access Policy and systems are followed as outlined in the Trust Policies & procedures

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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