Job summary
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
The purpose of this role is to actively coordinate and facilitate prompt investigations, diagnostics and clinical review, collaborating with the multidisciplinary team, thereby improving quality of care and experience for patients ensuring timely access to haematology treatment. The post holder will be responsible for the creation and maintenance of a database to ensure that patients who are entered onto the patient stratified follow up pathway are appropriately managed.
We are looking for a proactive, creative thinker who enjoys problem solving to join our Navigator team. This is a varied role that brings great job satisfaction. This position is 37.5 hours per week Monday- Friday.
Main duties of the job
The post holder will work closely with the multi-disciplinary teams to ensure the efficient management of the patient stratified follow up pathway. To assist in the site specific data collection processes, diagnostic cancer pathway waiting times and national cancer data sets and input on various information systems.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Job description
Job responsibilities
- Being responsible and accountable for their practice and behaviour under the guidance and supervision of a registered practitioner and by working as part of the oncology multidisciplinary team.
- Working with the haematology team to provide coordination of high quality patient care through on-going telephone, face to face assessment and proactive identification for needs using basic knowledge, approved tools and procedures.
- Collaboration and communicating with the haematology team and the wider health care teams to ensure the provision of appropriate services are available to the patient and the right time.
- Acting as a single point of contact for patients, carers and the healthcare team. To triage enquiries and referring to the appropriate hospital department or community setting.
- Early detection of problems and putting in place action plans to reduce unnecessary in-patient admissions
- Documenting and monitoring all aspects of patient care coordination of service delivery.
- Support the distribution of any patient experience surveys
- Triage incoming calls and initiate appropriate responses according to assessment tools, protocols, individual pathways and by liaising with the haematology team
- Make pre planned outbound telephone calls to patients to assess their needs and monitor their progress. To then liaise and update the oncology team as appropriate
- Actively coordinate and facilitate prompt investigations, diagnostics and clinical review, collaborating with the multidisciplinary team, thereby improving quality of care and experience for patients ensuring timely access to haematology treatment.
- Coordinate the necessary assessments, appointments or investigations as identified in the patients care plan
- Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications in a timely manner and ensuring that patients understand the contents of written communications. This may include printing out information resources and referring to the UHNM Macmillan Cancer Support & Information Service
- Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to care.
- Contribute and coordinate the holistic needs assessment and the development of a care plan for patients with non-complex needs and monitor and review this as required with the patient.
- Evaluate outcomes of care delivery with the registered practitioner
- To coach patients and carers to understand the signs, symptoms or situations to be aware of that would indicate concerns to raise with a healthcare professional
- Inform patients and carers on how to make contact with the relevant services when they feel their condition or needs have changes, including what to do out of hours
- Effectively utilise a computer and various software applications in order to enter and maintain patient data, communicate with the multidisciplinary team and complete other IT tasks required by the post
- Discuss support options with patients and carers sensitively and ensure that the haematology team are kept informed of outcomes
- Liaise with ward teams prior to a patients admission regarding any support needs the patient may require
- Promote patient involvement relating to the provision of cancer care
- To participate and display a willingness to learn and support cancer patients and develop relevant technical competency and to keep up to date with current national and local issues and development
- To participate in departmental audits as required under the supervision of the healthcare team and input data as requested
- To be responsible for own learning and knowledge relevant to cancer and maintain compliance with all mandatory training as per Trust policy.
- To participate in regular formal supervision and develop a personal development plan related to the departmental competency frameworks to promote learning and enhancing skills
- To be responsible for managing own daily timetable of delegated tasks including time for supervision and training.
- To access and input confidential and sensitive patient information through integrated databases in accordance with the agreed policy and procedure
- Carry out administrative duties as required by the role.
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support and advice
- Assist the healthcare team to develop education and information resources for the general public and other health professionals regarding all aspects of cancer and cancer prevention
- To maintain accurate records/documentation of enquiries while respecting the right to patient confidentiality utilising written and electronic methods i.e. iPortal, MedOnc and Somerset Cancer Registry. Any matters of a confidential nature including particular information relating to patients, their treatment and diagnosis, individual staff records must under no circumstances be divulged or made available to any unauthorised person(s).
Job description
Job responsibilities
- Being responsible and accountable for their practice and behaviour under the guidance and supervision of a registered practitioner and by working as part of the oncology multidisciplinary team.
- Working with the haematology team to provide coordination of high quality patient care through on-going telephone, face to face assessment and proactive identification for needs using basic knowledge, approved tools and procedures.
- Collaboration and communicating with the haematology team and the wider health care teams to ensure the provision of appropriate services are available to the patient and the right time.
- Acting as a single point of contact for patients, carers and the healthcare team. To triage enquiries and referring to the appropriate hospital department or community setting.
- Early detection of problems and putting in place action plans to reduce unnecessary in-patient admissions
- Documenting and monitoring all aspects of patient care coordination of service delivery.
- Support the distribution of any patient experience surveys
- Triage incoming calls and initiate appropriate responses according to assessment tools, protocols, individual pathways and by liaising with the haematology team
- Make pre planned outbound telephone calls to patients to assess their needs and monitor their progress. To then liaise and update the oncology team as appropriate
- Actively coordinate and facilitate prompt investigations, diagnostics and clinical review, collaborating with the multidisciplinary team, thereby improving quality of care and experience for patients ensuring timely access to haematology treatment.
- Coordinate the necessary assessments, appointments or investigations as identified in the patients care plan
- Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications in a timely manner and ensuring that patients understand the contents of written communications. This may include printing out information resources and referring to the UHNM Macmillan Cancer Support & Information Service
- Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to care.
- Contribute and coordinate the holistic needs assessment and the development of a care plan for patients with non-complex needs and monitor and review this as required with the patient.
- Evaluate outcomes of care delivery with the registered practitioner
- To coach patients and carers to understand the signs, symptoms or situations to be aware of that would indicate concerns to raise with a healthcare professional
- Inform patients and carers on how to make contact with the relevant services when they feel their condition or needs have changes, including what to do out of hours
- Effectively utilise a computer and various software applications in order to enter and maintain patient data, communicate with the multidisciplinary team and complete other IT tasks required by the post
- Discuss support options with patients and carers sensitively and ensure that the haematology team are kept informed of outcomes
- Liaise with ward teams prior to a patients admission regarding any support needs the patient may require
- Promote patient involvement relating to the provision of cancer care
- To participate and display a willingness to learn and support cancer patients and develop relevant technical competency and to keep up to date with current national and local issues and development
- To participate in departmental audits as required under the supervision of the healthcare team and input data as requested
- To be responsible for own learning and knowledge relevant to cancer and maintain compliance with all mandatory training as per Trust policy.
- To participate in regular formal supervision and develop a personal development plan related to the departmental competency frameworks to promote learning and enhancing skills
- To be responsible for managing own daily timetable of delegated tasks including time for supervision and training.
- To access and input confidential and sensitive patient information through integrated databases in accordance with the agreed policy and procedure
- Carry out administrative duties as required by the role.
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support and advice
- Assist the healthcare team to develop education and information resources for the general public and other health professionals regarding all aspects of cancer and cancer prevention
- To maintain accurate records/documentation of enquiries while respecting the right to patient confidentiality utilising written and electronic methods i.e. iPortal, MedOnc and Somerset Cancer Registry. Any matters of a confidential nature including particular information relating to patients, their treatment and diagnosis, individual staff records must under no circumstances be divulged or made available to any unauthorised person(s).
Person Specification
Qualifications
Essential
- GCSE or equivalent level including Maths and English
- Customer Care qualification or equivalent experience
Desirable
- Audio typing qualification
Knowledge, Skills and Training
Essential
- Experience of working with cancer patients
- 2 years secretarial experience
- Knowledge of key access targets
- Demonstrate excellent communication skills (both written and verbal) with patients and staff at all levels
- Able to work effectively as part of a multi-professional team
- Able to work with minimal supervision
Desirable
- Experience of UHNM information systems
- Audio typing experience
Personal Qualities
Essential
- Able to use own initiative
- Ability to manage large volumes of work with very fast turnaround
- Works with patients and people at the fore - operates to a customer service ethos
- Eager to learn and develop within the healthcare area
Person Specification
Qualifications
Essential
- GCSE or equivalent level including Maths and English
- Customer Care qualification or equivalent experience
Desirable
- Audio typing qualification
Knowledge, Skills and Training
Essential
- Experience of working with cancer patients
- 2 years secretarial experience
- Knowledge of key access targets
- Demonstrate excellent communication skills (both written and verbal) with patients and staff at all levels
- Able to work effectively as part of a multi-professional team
- Able to work with minimal supervision
Desirable
- Experience of UHNM information systems
- Audio typing experience
Personal Qualities
Essential
- Able to use own initiative
- Ability to manage large volumes of work with very fast turnaround
- Works with patients and people at the fore - operates to a customer service ethos
- Eager to learn and develop within the healthcare area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
