University Hospital of North Midlands NHS Trust

Clinical Support Worker

The closing date is 07 October 2025

Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The role of the Band 2 Clinical Support Worker post is flexible, and the post holder will, therefore, be required to provide support over a wide range of service/functions. Key to this flexibility is the requirement for staff to work variable hours on a week-by-week basis within agreed limits.

The post holder will be required to work according to a locally agreed Code of Conduct for Clinical Support Workers.

Main duties of the job

Key Areas/Tasks

o It is expected that ALL employees of the Trust will take part in the appraisal process each year, with the first appraisal taking place within the first 6 months from appointment.o Communicate and report any changes or information relating to the patient to the Registered Nurse.o Communicate appropriately with patients and visitors to the Ward or Department. Always portraying a professional respectful manner.o To receive patients, visitors and staff in a calm, friendly and efficient manner.o Exchanges information with patients using reassurance, tact and empathy.o Overcome barriers to understanding for example patients with physical or mental disabilities.o The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager.o For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks off issue.o All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment.o The post holder will work towards completion of a vocational qualification in care as agreed in their PDR.o Have a duty to respond and report patient's condition in a timely manner. This will include judgements involving facts.o Hold basic keyboard skills.o Dexterity to undertake nursing care procedures as appropriate.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

23 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

205-7238401-B

Job locations

County Hospital

Weston road

Stafford

ST16 3SA


Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

  • Evidence of good numeracy and literacy
  • Minimum 6 months care experience

Desirable

  • Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)

Knowledge

Essential

  • oAbility to cope with stress
  • oAbility to work as part of the wider team
  • oAble to utilise initiative
  • oAbility to organise and follow systems and processes
  • oAbility to manage time and achieve tasks in a timely manner

Skills

Essential

  • oEmotional resilience; the post holder will at times be exposed to distressing and emotional circumstances
  • oAbility to cover a variety of shifts over 7 days a week including weekends and bank holidays
  • oPositive mindset in respect of supporting organisational change; learning, and continuous improvement.
Person Specification

Qualifications

Essential

  • Evidence of good numeracy and literacy
  • Minimum 6 months care experience

Desirable

  • Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)

Knowledge

Essential

  • oAbility to cope with stress
  • oAbility to work as part of the wider team
  • oAble to utilise initiative
  • oAbility to organise and follow systems and processes
  • oAbility to manage time and achieve tasks in a timely manner

Skills

Essential

  • oEmotional resilience; the post holder will at times be exposed to distressing and emotional circumstances
  • oAbility to cover a variety of shifts over 7 days a week including weekends and bank holidays
  • oPositive mindset in respect of supporting organisational change; learning, and continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

County Hospital

Weston road

Stafford

ST16 3SA


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

County Hospital

Weston road

Stafford

ST16 3SA


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Sister/ Ward manager

Cherryl Hackett

cherryl.hackett@uhnm.nhs.uk

01785236198

Details

Date posted

23 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

205-7238401-B

Job locations

County Hospital

Weston road

Stafford

ST16 3SA


Supporting documents

Privacy notice

University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)