Receptionist
The closing date is 24 August 2025
Job summary
Providing first point of contact within Antenatal Clinic for patients, relatives and visitors who are atttending clinic and scan appointments within Antenatal Clinic, this including telephone enquiries.Providing administrative support to the midwifery team in the smooth running of the outpatient antenatal clinics.Ensuring administrative tasks associated with patient care are completed in a timely manner.
Main duties of the job
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To provide an efficient and effective Reception service to the Women's Health Centre
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Greeting visitors, patients and relatives, and dealing with them in a friendly and courteous manner.
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To assist with booking out-patient appointments in a timely manner.
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To ensure that all patients details are kept up to date and any anomalies rectified.
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To ensure that all patient attendances are accurately recorded on CareFlow
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To make and receive telephone calls, handling enquires competently and sensitively, taking clear messages, recognises urgencies and passing the messages on appropriately.
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To organise and arrange the copying and collation of materials.
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To locate correspondence to send to clinic as and when requested.
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To understand and comply with all Department and Trust Procedures and Policies.
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To undertake any further duties as required by the Antenatal Clinic Manager
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To ensure outgoing mail is dispatched efficiently and in a timely manner.
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To take responsibility for ensuring the maintenance of equipment used. To report any faults and defects to the appropriate provider/line manager
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To make appointments within acceptable timescales.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
08 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year pa
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
205-7338814
Job locations
Royal Stoke & County Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke & County Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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