University Hospital of North Midlands NHS Trust

Receptionist/Admin Assistant-Fresh Hair

The closing date is 29 July 2025

Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen within the Oncology, Haematology, Immunology & Allergy, Palliative Care and Medical Physics Directorate that may be for you.

We are looking to appoint a Receptionist, to be the central point of contact for our Fresh Hair Salon at the Royal Stoke Hospital working on both the Salon reception desks. Rotational cover may also be required to cover annual leave at County Hospital. The right person for us will need to be organised, possess excellent communication skills and be able to adapt to a busy and challenging work environment.

If you are successful, you will be greeting and booking in new arrivals to both the Salon, ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly atmosphere for our patients

Main duties of the job

The post holder will need to have good IT skills as this role will involve a lot of computer work. The ideal person will be dynamic, able to think on their feet and prioritise their work load according to the needs of the Salon. The ideal person will be able to remain calm under pressure, have excellent communication skills and will foster excellent working relationships with the medical and nursing teams.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

205-7255638-A

Job locations

Royal Stoke Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

  • Good general education to include GCSE English or equivalent
  • Keyboard Skills

Desirable

  • Reception Skills
  • Customer Care Qualification

Knowledge, Skills and Training

Essential

  • Admin/Clerical background
  • Experience of working in a reception area/dealing with public in a similar role
  • Knowledge of Microsoft Office package
  • Knowledge of patient administration and other related systems

Desirable

  • Previous reception duties in a health care setting
  • Knowledge of the hospital EPR system

Personal Qualities

Essential

  • Able to use own initiative
  • Ability to work as part of a team
  • Ability to work in a demanding, pressurised environment
  • Ability to manage large volumes of work with very fast turnaround
Person Specification

Qualifications

Essential

  • Good general education to include GCSE English or equivalent
  • Keyboard Skills

Desirable

  • Reception Skills
  • Customer Care Qualification

Knowledge, Skills and Training

Essential

  • Admin/Clerical background
  • Experience of working in a reception area/dealing with public in a similar role
  • Knowledge of Microsoft Office package
  • Knowledge of patient administration and other related systems

Desirable

  • Previous reception duties in a health care setting
  • Knowledge of the hospital EPR system

Personal Qualities

Essential

  • Able to use own initiative
  • Ability to work as part of a team
  • Ability to work in a demanding, pressurised environment
  • Ability to manage large volumes of work with very fast turnaround

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Services Manager

Roxy Buckingham

Roxana.buckingham@uhnm.nhs.uk

01782672177

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

205-7255638-A

Job locations

Royal Stoke Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Supporting documents

Privacy notice

University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)