Job summary
University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
We are looking to appoint an enthusiastic, efficient and motivated individual to join our extremely busy administration team. You will be responsible for welcoming patients/visitors to The Heart & Lung Department and ensuring all cardiac investigations are logged/booked according to National Targets.
You must have the ability to work well under pressure to meet deadlines as well as the ability to work as a team player. Competent computer skills are essential and a cheerful, flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever-changing priorities.
You will work alongside the existing administrative and management team. A good understanding of Reception, managing clinicsand National Targets is required.
This post is ideal for an individual with a strong administrative background who thrives in a team environment and has good organisational skills with a high level of computer literacy. They should also have good communication and prioritisation skills. The successful candidate will also need to be able to work on their own initiative.
Main duties of the job
Logging and booking diagnostic tests.
Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.
Dealing with all patient telephone queries.
For further details / informal visits contact: Alana Horne
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
Logging and booking diagnostic tests.
Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.
Dealing with all patient telephone queries.
For further details please see the attached job description or contact the hiring manager.
Job description
Job responsibilities
Logging and booking diagnostic tests.
Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.
Dealing with all patient telephone queries.
For further details please see the attached job description or contact the hiring manager.
Person Specification
Knowledge, Skills, Training and Experience
Essential
- Administrative/Clerical Background
- Receptionist Background
- Previous Experience working in a Health Care environment
- Excellent written and communication skills
- Ability to prioritise workload in response to service need.
Desirable
- Knowledge of the hospital EPR systems
- Knowledge of RTT and pathways
- Waiting List Management for both Inpatients and Outpatients
- Knowledge of patient administration and other related systems
Essential Qualifications
Essential
- Proficient use of Microsoft Office inc Word, Excel, Access
- Good general education to include GCSE English and Maths
Personal Qualities
Essential
- Consistently professional, collaborative and compassionate in their approach
- Good communication skills
- Able to work in a demanding pressurised environment
- Ability to work safely with confidential information
- Takes responsibilty and is accountable for delivering to their agree objectives
Person Specification
Knowledge, Skills, Training and Experience
Essential
- Administrative/Clerical Background
- Receptionist Background
- Previous Experience working in a Health Care environment
- Excellent written and communication skills
- Ability to prioritise workload in response to service need.
Desirable
- Knowledge of the hospital EPR systems
- Knowledge of RTT and pathways
- Waiting List Management for both Inpatients and Outpatients
- Knowledge of patient administration and other related systems
Essential Qualifications
Essential
- Proficient use of Microsoft Office inc Word, Excel, Access
- Good general education to include GCSE English and Maths
Personal Qualities
Essential
- Consistently professional, collaborative and compassionate in their approach
- Good communication skills
- Able to work in a demanding pressurised environment
- Ability to work safely with confidential information
- Takes responsibilty and is accountable for delivering to their agree objectives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Univeristy Hospital of North Midlands
Newcastle Road
Stoke-On-Trent
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
