University Hospital of North Midlands NHS Trust

ESR Administrator

This job is now closed

Job summary

An exciting opportunity has arisen to join the Workforce planning team.

We are looking for an individual who is conscientious, with excellent computer skills, who can work independently or as part of a team.

You are required to work effectively with a broad range of colleagues, as such the role requires excellent communication, organisation and problem solving skills across both sites, which includes the Royal Stoke and County Hospital.

Main duties of the job

The successful candidate will:

Support the ESR Team in providing an effective and efficient workforce information service to the Trust.
The post-holder is responsible for managing workforce data in the ESR (Electronic Staff Record), using ESR and other computerised systems to ensure data quality.
Serve as the primary contact for addressing all ESR enquiries by managing the ESR Support email inbox and escalate issues as necessary to ensure timely resolution.

Please see the Job Description and Person Specification for further information regarding this position.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Date posted

03 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

205-6978622-A

Job locations

Royal Stoke Hospital

Newcastle Road

Newcastle-Under-Lyme

ST4 6QG

Job description

Job responsibilities

Provide and receive complex and sometimes sensitive information to and from departments across the Trust relating to workforce and hierarchical structures in ESR, including Employee personal information, absence data and redundancy information.

Supporting and assisting the Workforce Information Team in the analysis and remedy of data quality issues to ensure workforce information reports are based on accurate data at all times.

Provide ESR support and reporting support, including use of Business Intelligence Tools, to self-service users across the Trust

Understand a range of work procedures and practices, some of which are non-routine.

Able to raise and resolve ESR system issues with the service provider

Able to answer enquiries regarding workforce data, ESR structures, ESR operational procedures and reporting facilities.

Ability to use Microsoft Office suite of programmes

Ability to use Excel, ideally supported by a European Computer Driving Licence (ECDL) qualification

Understand data quality requirements and ensure data quality, consistency and accuracy at all times

Responsible for the production and distribution of ad hoc and standard workforce reports, ensuring the accuracy of all information provided whilst meeting a schedule of deadlines, extracting and manipulating data from ESR to ensure that all information provided is accurate and in a format to be understood by the receiver

Interrogate the ESR application and download data into Microsoft Excel for manipulation as appropriate to produce ad-hoc reports as required, including production of performance data, and presentation of data as graphs and charts.

Support the interpretation and analysis of large and complex data sets

Develop and maintain an understanding of ESR structures and operational requirements to ensure workforce data is relevant, complete, and useful at all times

Responsible for the production of data in a secure and suitable format to enable external contractors to facilitate staff surveys

Maintain accurate records evidencing the production of reports against agreed timescales to facilitate monitoring of performance.

Identify, analyse and resolve data problems within the sphere of knowledge and experience, ensuring that data quality is maintained.

Ensure that requests and information provided comply with Trust Policies and Procedures, Information Governance and Legislation (e.g. Data Protection Act; Freedom of Information Act, etc)

Receive information from various departments across the Trust and act on that information as directed, to update ESR work structures and underpinning datasets

Provide advice and information to departments across the Trust regarding work structures and underpinning datasets.

Produce reports for various departments across the Trust as requested orally, in writing or electronically.