Job summary
Appointment Scheduler
An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate, providing a comprehensive, efficient and effective service for the Appointment Scheduling Team. The post will include the scheduling of appointments ensuring that local and national waiting time targets are achieved and to deal with any enquiries, over the phone or face to face, in a courteous and professional manner.
The post will involve contacting patients and scheduling appointments, dealing any enquiries over the phone or face to face, in a courteous and professional manner.
You will have excellent communication skills, a caring positive attitude. Reliability and flexibility are essential to the role.
This post offers an excellent opportunity for individuals wishing to gain experience in the hospital helping patients.
The successful candidate must be able to demonstrate excellent communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will also include occasional weekend working.
Main duties of the job
Appointment Scheduler
The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list.
Communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will include occasional weekend working and may be required to work across the UHNM sites.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Qualifications
Essential
- Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivelant experience
- IT skills
Desirable
- NVQ Level 3 in admin / clerical / customer service related area
- ECDL / other IT qualification
- Experience in using CRIS
Experience
Essential
- Computerised systems with the ability to use the Microsoft package
- Handling confidential/sensitive information
- Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
- Minimum of one year's experience of working in the NHS or other complex organisations
Desirable
- Experience of working in an appointment booking environment
- Experience in dealing with waiting lists and targets
- Experience of working in the NHS
Skills and Knowledge
Essential
- Excellent standard of literacy and numeracy
- Excellent communication skills
- Ability to work to defined protocols and seek advice where appropriate
Desirable
Aptitudes
Essential
- Ability to work under pressure and tight deadlines and to protocol
- Excellent interpersonal skills and telephone manner
- Ability to divert from one set of tasks to another
Person Specification
Qualifications
Essential
- Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivelant experience
- IT skills
Desirable
- NVQ Level 3 in admin / clerical / customer service related area
- ECDL / other IT qualification
- Experience in using CRIS
Experience
Essential
- Computerised systems with the ability to use the Microsoft package
- Handling confidential/sensitive information
- Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
- Minimum of one year's experience of working in the NHS or other complex organisations
Desirable
- Experience of working in an appointment booking environment
- Experience in dealing with waiting lists and targets
- Experience of working in the NHS
Skills and Knowledge
Essential
- Excellent standard of literacy and numeracy
- Excellent communication skills
- Ability to work to defined protocols and seek advice where appropriate
Desirable
Aptitudes
Essential
- Ability to work under pressure and tight deadlines and to protocol
- Excellent interpersonal skills and telephone manner
- Ability to divert from one set of tasks to another
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
