Operational Services Manager

University Hospital of North Midlands NHS Trust

Information:

This job is now closed

Job summary

To assist the Directorate Management Team, as directed by the Directorate Manager in the efficient and effective operational management of resources within the Directorate/ Service Line(s) in order to deliver continually improving high quality patient care within the resources available.To work with other Directorates/Divisions to ensure the achievement of the Trust's and Divisional corporate objectives.

The post holder can be deployed across other areas to support service lines as required and agreed with the Clinical Director or Associate Director.

Main duties of the job

This post offers an excellent opportunity either for development in gaining exposure to a wide range of operational issues within the directorate, or for an existing Operational Services Manager wanting a challenge in a new directorate.

We are looking for someone who has excellent inter-personal and communication skills, with the ability to forge and maintain relationships. The ability to manage a busy workload and to prioritise, quickly find solutions and to focus on critical issues when decision making is essential.

The post holder is responsible for the administrative, clerical and secretarial staff within the Directorate. You will assist the Directorate Management Team with daily operational issues.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

205-6472977

Job locations

Outpatient , Royal Stoke

Newcastle Road

Stoke-on-Trent

ST4 6QG


Job description

Job responsibilities

For further details please see the attached job description and person specification. Applicants are also encouraged to contact the department for further information or an informal visit.

Job description

Job responsibilities

For further details please see the attached job description and person specification. Applicants are also encouraged to contact the department for further information or an informal visit.

Person Specification

Essential Qualifications

Essential

  • Educated to degree level or equivalent level of knowledge

Desirable

  • Diploma/Degree in Management or health related subject

Knowledge, Skills, Training and Experience

Essential

  • 2 years of working in an acute Trust in a management role
  • Operational Management Skills
  • Awareness of NHS Access Targets
  • Good knowledge of Microsoft Excel and spreadsheets

Desirable

  • Knowledge of experience in introducing innovative practice
  • To have great knowledge of the Child Health Directorate
  • Secretarial and/or clerical experience
  • Experience of management of change issues

Personal Qualities

Essential

  • Able to use own initiative
  • Ability to work as part of a team
  • Ability to work in a demanding, pressurised environment
  • Ability to manage large volumes of work with very fast turnaround
  • Ability to work with confidential information
Person Specification

Essential Qualifications

Essential

  • Educated to degree level or equivalent level of knowledge

Desirable

  • Diploma/Degree in Management or health related subject

Knowledge, Skills, Training and Experience

Essential

  • 2 years of working in an acute Trust in a management role
  • Operational Management Skills
  • Awareness of NHS Access Targets
  • Good knowledge of Microsoft Excel and spreadsheets

Desirable

  • Knowledge of experience in introducing innovative practice
  • To have great knowledge of the Child Health Directorate
  • Secretarial and/or clerical experience
  • Experience of management of change issues

Personal Qualities

Essential

  • Able to use own initiative
  • Ability to work as part of a team
  • Ability to work in a demanding, pressurised environment
  • Ability to manage large volumes of work with very fast turnaround
  • Ability to work with confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Outpatient , Royal Stoke

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Outpatient , Royal Stoke

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Senior Operational Services Manager

Vicky Bromley

vicky.pearson-bromley@uhnm.nhs.uk

01782676155

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

205-6472977

Job locations

Outpatient , Royal Stoke

Newcastle Road

Stoke-on-Trent

ST4 6QG


Supporting documents

Privacy notice

University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)