Job summary
Based within the busy Eye Clinic at Royal Stoke Hospital, the Eye Clinic Liaison Officer (ECLO) supports both new and pre-existing patients with visual impairments of varying degrees either face to face or via the telephone. Frequently discussing reading aids and methods, kitchen safety, audio technology to getting out and about and emotional support, the ECLO has an important part in the pathway to independence. Working closely with both medical and non-medical staff within the department as well as external agencies including local charities and local authorities, the ECLO can refer onto support services as required. Sight registration
Main duties of the job
Based within the busy Eye Clinic, the ECLO supports both new and pre-existing patients with visual impairments of varying degrees either face to face or via the telephone. Frequently discussing reading aids and methods, kitchen safety, audio technology to getting out and about and emotional support, the ECLO has an important part in the pathway to independence. Working closely with both medical and non-medical staff within the department as well as external agencies including local charities and local authorities, the ECLO can refer onto support services as required. Sight registration
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
Based within the busy Eye Clinic at Royal Stoke Hospital, the Eye Clinic Liaison Officer (ECLO) supports both new and pre-existing patients with visual impairments of varying degrees either face to face or via the telephone. Frequently discussing reading aids and methods, kitchen safety, audio technology to getting out and about and emotional support, the ECLO has an important part in the pathway to independence. Working closely with both medical and non-medical staff within the department as well as external agencies including local charities and local authorities, the ECLO can refer onto support services as required. Sight registration
This post is a Job Share, working 9am to 5pm Thursday and Friday and alternate Wednesdays.
Job description
Job responsibilities
Based within the busy Eye Clinic at Royal Stoke Hospital, the Eye Clinic Liaison Officer (ECLO) supports both new and pre-existing patients with visual impairments of varying degrees either face to face or via the telephone. Frequently discussing reading aids and methods, kitchen safety, audio technology to getting out and about and emotional support, the ECLO has an important part in the pathway to independence. Working closely with both medical and non-medical staff within the department as well as external agencies including local charities and local authorities, the ECLO can refer onto support services as required. Sight registration
This post is a Job Share, working 9am to 5pm Thursday and Friday and alternate Wednesdays.
Person Specification
Qualifications
Essential
- Diploma / Degree or equivalent level of knowledge
- Proficient in the use of Computers including Microsoft office: Word, Excel, access and Power-point
- Portfolio of certified/accredited professional development activity undertaken in relevant areas
Knowledge, Skills, Training and Experience
Essential
- Ability to prioritise workload in response to service need
- Ability to work autonomously and be accountable for own actions
- Problem solving
- Teamwork - work autonomously and part of a team
- Confidentiality
- High standard of Communication skills
- Ability to understand, interpret and critically analyse data and informatio n
- High level of Computer skills
Desirable
- Knowledge of social care and community services including liaising with hospital/medical professionals, statutory bodies and local service providers to facilitate a joined up approach t service provision for all service users to meet individual needs
Personal Qualities
Essential
- Reliable and flexible
- Effective interpersonal and intrapersonal skills
- Delivers work of consistent and predictable high quality
- Works with patients and people at the fore - operates to a customer service ethos
Person Specification
Qualifications
Essential
- Diploma / Degree or equivalent level of knowledge
- Proficient in the use of Computers including Microsoft office: Word, Excel, access and Power-point
- Portfolio of certified/accredited professional development activity undertaken in relevant areas
Knowledge, Skills, Training and Experience
Essential
- Ability to prioritise workload in response to service need
- Ability to work autonomously and be accountable for own actions
- Problem solving
- Teamwork - work autonomously and part of a team
- Confidentiality
- High standard of Communication skills
- Ability to understand, interpret and critically analyse data and informatio n
- High level of Computer skills
Desirable
- Knowledge of social care and community services including liaising with hospital/medical professionals, statutory bodies and local service providers to facilitate a joined up approach t service provision for all service users to meet individual needs
Personal Qualities
Essential
- Reliable and flexible
- Effective interpersonal and intrapersonal skills
- Delivers work of consistent and predictable high quality
- Works with patients and people at the fore - operates to a customer service ethos
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
