Operational Services Manager

University Hospital of North Midlands NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity within the Trauma & Orthopaedic Directorate has arisen for an Operational Services Manager. The post-holder will be dynamic, organised and will work closely with the wider Directorate Management Team in ensuring efficient and effective operational management.

This is an excellent opportunity for someone seeking to develop in a managerial capacity.

The post holder is responsible for the administrative, clerical and secretarial staff within the Directorate. You will gain a wide experience including involvement in complaints management, waiting list management and will assist the Directorate Management Team with daily operational issues.

Main duties of the job

This post offers an excellent opportunity either for development in gaining exposure to a wide range of operational issues within the directorate, or for an existing Operational Services Manager wanting a challenge in a new directorate. The Trauma Directorate is exciting and fast paced and includes elective and non-elective services for Trauma & Orthopaedics, Neurosurgery and Major Trauma.

We are looking for someone who has excellent inter-personal and communication skills, with the ability to forge and maintain relationships. The ability to manage a busy workload and to prioritise, quickly find solutions and to focus on critical issues when decision making is essential.

The post holder is responsible for the administrative, clerical and secretarial staff within the Directorate. You will gain a wide experience including involvement in complaints management, waiting list management and will assist the Directorate Management Team with daily operational issues.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-6173519

Job locations

Royal Stoke University Hospital & County Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Job description

Job responsibilities

For further details please see the attached job description and person specification. Applicants are also encouraged to contact the department for further information or an informal visit.

Job description

Job responsibilities

For further details please see the attached job description and person specification. Applicants are also encouraged to contact the department for further information or an informal visit.

Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent level of knowledge

Desirable

  • Diploma/Degree in Management or health related subject

Experience

Essential

  • 2 years experience of working in an acute Trust (working to degree level) in a management role

Desirable

  • Experience of management of change issues
  • Experience in introducing innovative practice

Skills & Knowledge

Essential

  • Operational management skills
  • Leadership and team building skills, able to develop strong multi-disciplinary relationship
  • Ability to work in a high pressured environment & work to deadlines
  • Ability to develop and deliver action plans in relation to the NHS Agenda
  • Able to positively influence to ensure effective and efficient delivery of service
  • Awareness of NHS plan access Targets

Desirable

  • Knowledge of the business planning process.
  • Knowledge of workforce planning
Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent level of knowledge

Desirable

  • Diploma/Degree in Management or health related subject

Experience

Essential

  • 2 years experience of working in an acute Trust (working to degree level) in a management role

Desirable

  • Experience of management of change issues
  • Experience in introducing innovative practice

Skills & Knowledge

Essential

  • Operational management skills
  • Leadership and team building skills, able to develop strong multi-disciplinary relationship
  • Ability to work in a high pressured environment & work to deadlines
  • Ability to develop and deliver action plans in relation to the NHS Agenda
  • Able to positively influence to ensure effective and efficient delivery of service
  • Awareness of NHS plan access Targets

Desirable

  • Knowledge of the business planning process.
  • Knowledge of workforce planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital & County Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital & County Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Deputy Directorate Manager

Kayleigh Smith

Kayleigh.Smith3@uhnm.nhs.uk

01782679335

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-6173519

Job locations

Royal Stoke University Hospital & County Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Supporting documents

Privacy notice

University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)