Job summary
This post is a new and exciting role in our Acute Renal department, the role will be based at Royal Stoke Hospital, where you will be working with a friendly but busy team.
The post holder is required to support the Medical Secretary/Team Leader in the delivery of a comprehensive administrative service to a specialty team. this includes typing clinic letters, answering phone calls, supporting Band 4 with clinic alterations. This role will also take responsibility for one of the consultants within the team which will support career progression for the successful candidate.
Main duties of the job
The post holder is required to support the Medical Secretary/Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve management for, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.
The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly. The post holder will need to ensure that systems are in place to deliver a high standard of communication to build and maintain good working relationships.
- There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
- The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly. The post holder will need to ensure that systems are in place to deliver a high standard of communication to build and maintain good working relationships
- There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts
- The post holder will plan and organise own time. The job will involve job prioritisation of work for others which will involve resolving conflicting diary appointments and schedules
- The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department ensuring that patients notes are requested and provided in a timely manner
- The post holder will develop office and secretarial practices to continually improve service delivery. The post holder will be responsible for the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trusts Policy and Procedure for the Handling of Complaints
- The post holder will be required to use a computer for a significant proportion of the day and concentration would be required when transcribing and/or typing complicated medical documents. Limited exposure to emotional and distressing circumstances exists and would be limited to the typing of letters of a distressing nature and contact with distressed patients.
Job description
Job responsibilities
- The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly. The post holder will need to ensure that systems are in place to deliver a high standard of communication to build and maintain good working relationships
- There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts
- The post holder will plan and organise own time. The job will involve job prioritisation of work for others which will involve resolving conflicting diary appointments and schedules
- The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department ensuring that patients notes are requested and provided in a timely manner
- The post holder will develop office and secretarial practices to continually improve service delivery. The post holder will be responsible for the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trusts Policy and Procedure for the Handling of Complaints
- The post holder will be required to use a computer for a significant proportion of the day and concentration would be required when transcribing and/or typing complicated medical documents. Limited exposure to emotional and distressing circumstances exists and would be limited to the typing of letters of a distressing nature and contact with distressed patients.
Person Specification
Essential Qualifications
Essential
- oGood general education to include GCSE or equivalent in English and Mathematics
- oRSA Level 3/AMSPAR or equivalent
Knowledge, Skills, Training and Experience
Essential
- oRelevant experience in a similar secretarial role within the NHS
- oAudio typing experience
- oExperience of working with medical terminology
Desirable
- oExperience of working with Medisec, iPortal and Medway systems.
Personal Qualities
Essential
- Positive mindset in respect of supporting organisational change; learning, and continuous improvement.
- oEffective interpersonal skills
- oConsistently professional, compassionate in their approach.
- oWorks with patients and people at the fore - operates to a customer service ethos
- oActs to support and enable effective teamwork
- oDelivers work of consistent and predictable high quality
Person Specification
Essential Qualifications
Essential
- oGood general education to include GCSE or equivalent in English and Mathematics
- oRSA Level 3/AMSPAR or equivalent
Knowledge, Skills, Training and Experience
Essential
- oRelevant experience in a similar secretarial role within the NHS
- oAudio typing experience
- oExperience of working with medical terminology
Desirable
- oExperience of working with Medisec, iPortal and Medway systems.
Personal Qualities
Essential
- Positive mindset in respect of supporting organisational change; learning, and continuous improvement.
- oEffective interpersonal skills
- oConsistently professional, compassionate in their approach.
- oWorks with patients and people at the fore - operates to a customer service ethos
- oActs to support and enable effective teamwork
- oDelivers work of consistent and predictable high quality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
