Administrative Support
This job is now closed
Job summary
This is a new and exciting role that will be supporting the roll out of the Patients Know Best (PKB) service at UHNM.
The successful candidate will provide high quality and professional administration support for the PKB service whilst this is being implemented at UHNM. Working in an area that is the central contact point for enquiries, complaints and concerns about UHNM.
Successful candidate will predominately be based at County Hospital but cross-site working at Royal Stoke Hospital may be required on occasion
Main duties of the job
Support the Patient Experience Team and PALS Officers in creating a philosophy of enhanced customer service culture to assist University Hospitals of North Midlands NHS Trust to become the "hospital of choice". The Administration Support will have an important role in supporting the provision of an efficient and confidential day-to-day PKB service for patients to the Trust. Investigating and resolving all PKB user queries in a friendly and professional manner.
Act as a positive PKB ambassador, helping patients get the most out of their patient record and promote the use of digital solutions within the NHS and healthcare sector.
Act as a point of contact for patients and members of the public who need support with accessing the PKB application.
Day-to-day contact with patients and members of the public over the telephone, via email or in person, to assist with the identification of their underlying queries, concerns and complaints and enable referral onto a PALS Officer, if necessary with the aim of supporting an early resolution.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
20 February 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
205-6027816
Job locations
County Hospital
Weston Road
Stafford
ST16 3SA
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
County Hospital
Weston Road
Stafford
ST16 3SA
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)