Job summary
Band 7 Senior Telephony/IPT Engineer
UHNM have a requirement for a Senior Telephony/IPT Engineer to join our newly established Network Services Team. The role will support the Principle Telephony/Network Engineer in the successful delivery of the internal Telephony and IPT services. The aim of this role is to provide technical Telephony support for the systems and services used by the UHNM, as well as partners of the Trust, resolving incidents passed from 1st line support in order to maintain 'business as usual'. Where appropriate, involvement in project implementation will also be required. Senior IPT Engineer will work as part of the team providing support to Principal Network and Telephony Engineer and the Head of Network Infrastructure in delivering the Telephony services across the whole of the Trust to ensure the provision of an efficient and reliable 24 hour, 365 day service.
Main duties of the job
- To provide specialist support in the operational management, implementation and maintenance of Telephony communication networks and projects, assisting in the provision of continuous and acceptable service to all end users, including management and on-site supervision of approved third-party service providers and contractors as well as support of Telephony Engineers.
- To provide support in delivering cabling requirements to provide long term resilient infrastructures capable of supporting the joint needs for data and Telecommunications.
- To provide support in the production and enforcement of policies and procedures covering security and integrity of the Trust's communication systems and networks to protect against unauthorised access or loss of revenue through system fraud.
- The post holder is accountable to and under the management of the Principal Network Engineers and works closely with other managers and staff within UHNM.
- The post holder will be required to contribute to the development and implementation of Key Performance Indicators and Critical Success Factors within the Directorate.
- Implements Data policies and procedures and proposes changes when required. Proposed changes may impact on other functions and departments.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
- All staff have the responsibility to ensure they participate fully in a performance review and appraisal process ensuring that any key work objectives, targets, key performance indicators are reviewed on a regular basis with their line manager and contribute to an end of year performance appraisal.
- The post holder will develop appropriate objectives and performance plans for themselves, ensuring that these align with overall IM aims and objectives, SLAs & OLAs and adhere to national and locally defined targets and standards.
- To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained.
- Responsible for the safe and proper use of IT equipment by users. Responsible for the installation, repair, and maintenance of IT equipment.
- Committed to personal professional development and a willingness to undertake the full range of training required to perform the role, contributing fully to the PDR process.
Job description
Job responsibilities
- All staff have the responsibility to ensure they participate fully in a performance review and appraisal process ensuring that any key work objectives, targets, key performance indicators are reviewed on a regular basis with their line manager and contribute to an end of year performance appraisal.
- The post holder will develop appropriate objectives and performance plans for themselves, ensuring that these align with overall IM aims and objectives, SLAs & OLAs and adhere to national and locally defined targets and standards.
- To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained.
- Responsible for the safe and proper use of IT equipment by users. Responsible for the installation, repair, and maintenance of IT equipment.
- Committed to personal professional development and a willingness to undertake the full range of training required to perform the role, contributing fully to the PDR process.
Person Specification
Qualifications
Essential
- oCisco Certified (CCNA Voice /CCNP Voice) or 5 years' experience of Telephony and IPT systems.
- oCisco Certified CyberOps Associate (CCCA)
- oRelevant first degree or equivalent experience
Knowledge, Skills, Training and Experience
Essential
- oTelephony Experience: Extensive experience working with CISCO telephony systems such as CISCO Unified Communications Manager (CUCM), Cisco Unified Communications manager Express (CME), Cisco Unified Border Element (CUBE) and Cisco Unity Connection.
- oCloud Telephony services such as Microsoft Teams.
- oExpert knowledge and hands-on experience with telephony protocols such as Session Initiation Protocol (SIP) and H.323
- oNetwork troubleshooting: Proficiency in networking concepts including LAN/WAN, TCP/IP, routing, switching, VLANS, Quality of Service (QoS) and security protocols.
- oTroubleshooting and Problem solving: Strong aptitude for troubleshooting complex telephony issues, log analysis and problem resolution.
- oMentoring: Providing technical guidance and mentorship to Telephony engineers and support to Senior Engineers.
- oExperience of being responsible for financial or physical assets.
- oExperience of clinical practices and working within specialist environments
Personal qualities
Essential
- oPositive mindset in respect of supporting organisational change; learning, and continuous improvement.
- oEffective interpersonal and intrapersonal skills
- oincluding high degree of self-awareness and self- regulation
- oTakes responsibility and is accountable for delivering to their agree objectives
- oConsistently professional, collaborative and compassionate in their approach.
- oWorks with patients and people at the fore - operates to a customer service ethos
- oActs to support and enable effective teamwork
- oDelivers work of consistent and predictable high quality
- oThere is a frequent requirement for prolonged concentration when facilitating
- oEmotional effort; the post holder will at times be exposed to distressing and emotional circumstances
- oAbility to travel to and work across multiple sites
Person Specification
Qualifications
Essential
- oCisco Certified (CCNA Voice /CCNP Voice) or 5 years' experience of Telephony and IPT systems.
- oCisco Certified CyberOps Associate (CCCA)
- oRelevant first degree or equivalent experience
Knowledge, Skills, Training and Experience
Essential
- oTelephony Experience: Extensive experience working with CISCO telephony systems such as CISCO Unified Communications Manager (CUCM), Cisco Unified Communications manager Express (CME), Cisco Unified Border Element (CUBE) and Cisco Unity Connection.
- oCloud Telephony services such as Microsoft Teams.
- oExpert knowledge and hands-on experience with telephony protocols such as Session Initiation Protocol (SIP) and H.323
- oNetwork troubleshooting: Proficiency in networking concepts including LAN/WAN, TCP/IP, routing, switching, VLANS, Quality of Service (QoS) and security protocols.
- oTroubleshooting and Problem solving: Strong aptitude for troubleshooting complex telephony issues, log analysis and problem resolution.
- oMentoring: Providing technical guidance and mentorship to Telephony engineers and support to Senior Engineers.
- oExperience of being responsible for financial or physical assets.
- oExperience of clinical practices and working within specialist environments
Personal qualities
Essential
- oPositive mindset in respect of supporting organisational change; learning, and continuous improvement.
- oEffective interpersonal and intrapersonal skills
- oincluding high degree of self-awareness and self- regulation
- oTakes responsibility and is accountable for delivering to their agree objectives
- oConsistently professional, collaborative and compassionate in their approach.
- oWorks with patients and people at the fore - operates to a customer service ethos
- oActs to support and enable effective teamwork
- oDelivers work of consistent and predictable high quality
- oThere is a frequent requirement for prolonged concentration when facilitating
- oEmotional effort; the post holder will at times be exposed to distressing and emotional circumstances
- oAbility to travel to and work across multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
