Job summary
Desktop support engineer band 4
The Trust is looking for an Install, Move, Add, and Change (IMAC) Coordinator to support our client base, located on multiple sites. The IMAC Coordinator will coordinate the delivery, installation, moves and changes of end user's computer equipment and peripherals to include but not limited to laptops, tablets, desktops, monitors, apple Ipods/Ipads and printers.
As IMAC Coordinator you will also maintain the surplus stock of items to be deployed to or returned from end-users. These will include longer term stock items that are purchased for future projects.
Main duties of the job
Image/Reimage Laptop, Desktops and Tablet devices
Manage the Sunrise Asset Management Module ensuring all items are updated in a timely fashion
Pick Up equipment from multiple locations and return to stock or customer depending upon requirement
Complete break fix as required to bring surplus kit back into use
Install end user application applications
Contact Suppliers for updates including the trusts own Supplies and Procurement Team
Organise safe storage of equipment
Assist with Sunrise stock query tickets
Alert management to recurring problems and patterns of problems.
GRN Goods as they arrive to ensure swift payments are made to suppliers
Complete Stock checks every 3 Months and raise any issues with the Team Leader/Service Delivery Manager
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please see contact information details
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please see contact information details
Person Specification
Education and qualifications
Essential
- Educated to GCSE level or equivalent standard
Desirable
- Microsoft Certification in a desktop related product.
Experience
Essential
- Proven experience of working on Windows systems with exposure to networking systems.
Desirable
- Experience of management of change issues
- Experience in introducing innovative practice
Skills, Ability & Knowledge
Essential
- Good communication and telephone skills
- Excellent customer relation skills.
- Configuration of PCs/Laptops and operating systems, including Windows 2010
- Configuration of Office packages, such as Windows 2010.
Desirable
- Knowledge of the business Experience of working within a mission critical IT service.
- Familiarity with current computing technologies
- Good understanding of NHS working practices and standards.
- Experience in supporting a mixed economy/IT environment, incorporating servers, PCs, network equipment and thin client technologies.
Personal Qualities
Essential
- Able to work under pressure and to deadlines.
- Self-motivated
- Completer / Finisher
- Attention to detail
- Ability to relate to system users and communicate in a non-technical manner.
- Plan and Manage own daily workload
- Full / clean driving licence
- Required to travel between UHNM supported Hospital sites
Person Specification
Education and qualifications
Essential
- Educated to GCSE level or equivalent standard
Desirable
- Microsoft Certification in a desktop related product.
Experience
Essential
- Proven experience of working on Windows systems with exposure to networking systems.
Desirable
- Experience of management of change issues
- Experience in introducing innovative practice
Skills, Ability & Knowledge
Essential
- Good communication and telephone skills
- Excellent customer relation skills.
- Configuration of PCs/Laptops and operating systems, including Windows 2010
- Configuration of Office packages, such as Windows 2010.
Desirable
- Knowledge of the business Experience of working within a mission critical IT service.
- Familiarity with current computing technologies
- Good understanding of NHS working practices and standards.
- Experience in supporting a mixed economy/IT environment, incorporating servers, PCs, network equipment and thin client technologies.
Personal Qualities
Essential
- Able to work under pressure and to deadlines.
- Self-motivated
- Completer / Finisher
- Attention to detail
- Ability to relate to system users and communicate in a non-technical manner.
- Plan and Manage own daily workload
- Full / clean driving licence
- Required to travel between UHNM supported Hospital sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
